Platform Solutions Architect — AI & Workflow (Remote)

ServiceNow, Inc.; Toronto; Hybrid; CAD 100,000 - 140,000; Full time

Job summary

A leading cloud-based service provider is looking for a Solution Architect, Platform to engage customers and implement ServiceNow's Workflow Solutions. The role demands at least 8 years of experience in consultation and requires ServiceNow certifications. Responsibilities include supporting pre-sales activities, designing solutions, and mentoring team members. The ideal candidate will possess solid knowledge of industry technologies and a customer-centric approach.

Benefits

Flexible work persona options

Continuous learning and development opportunities

Qualifications

• 8+ years of consultation or configuration experience with complex technologies.
• Significant experience with ServiceNow Workflow Solutions.
• Customer engagement capabilities with technical and non-technical users.

Responsibilities

• Support pre-sales activities and leading discussions with customers.
• Design solutions using Workflow’s Solutions for customer use cases.
• Mentor other members of the delivery team and partner ecosystem.

Skills

Consultation experience

Customer-centric mentality

Deep Learning Models understanding

Visually rich design skills

Education

ServiceNow Certifications (e.g. Certified System Administrator)

Tools

ServiceNow Platform

Salesforce

Outsystems

Job description

A leading cloud-based service provider is looking for a Solution Architect, Platform to engage customers and implement ServiceNow's Workflow Solutions. The role demands at least 8 years of experience in consultation and requires ServiceNow certifications. Responsibilities include supporting pre-sales activities, designing solutions, and mentoring team members. The ideal candidate will possess solid knowledge of industry technologies and a customer-centric approach.