Planning Supervisor

PHD; Toronto; On-site; CAD 65,000 - 75,000; Full time

Benefits offered by this job

In-office work required 3 days/week

Job summary

PHd in Toronto is seeking a hands-on supervisor to lead day-to-day media planning, delivery and operational workflows. You will directly manage a small team while focusing on execution, quality assurance and operational support.

You will drive strategy delivery, QA, and client coordination, while coaching junior staff and maintaining efficient processes across digital and traditional channels.

Qualifications

• 4–6 years in media or related delivery roles with hands-on campaign execution.
• Proven experience improving delivery through process, QA and coaching.
• Degree in marketing, communications or business preferred.

Responsibilities

• Strategy delivery, operational delivery & execution.
• Develop strategies and annual plans into actionable roadmaps with the team.
• Manage daily workflows, tasking and priorities to ensure campaigns are delivered on time.
• Translate account plans into actionable schedules and task lists for the team.
• Hands-on campaign execution (planning, trafficking, QA, optimization).
• Operationalize the innovation agenda and maintain an innovation radar.
• Run experiments end-to-end and map findings to client KPIs.
• Prepare client-facing content and support proposals.
• Coach team on new tools, workflows and testing disciplines.
• Support pilot prioritization with feasibility assessments and risk plans.
• Act as primary day-to-day contact for clients; own status reporting.
• Oversee onboarding, onboarding for new hires and performance reviews.
• Maintain QA checklists and delivery governance.
• Implement measurement approaches and produce campaign reports.
• Coordinate with vendors to meet SLAs and resolve issues.
• Support pitches and RFPs with execution-ready media plans.

Skills

Operational media

Project management

Measurement literacy

Communication

Presentation skills

Talent development

Attention to detail

Education

Degree in marketing, communications, business or related field

Job description

Position Summary

We are looking for a hands‑on, support‑focused supervisor who enables the team by running day‑to‑day media planning, delivery and operational workflows. This role maintains direct people management of a small team but is primarily responsible for execution, quality assurance, and operational support.

Agency

PHd

Job Function

Media

Job Subfunction

Media Planning and Buying

Job Description

Position Summary

We are looking for a hands‑on, support‑focused supervisor who enables the team by running day‑to‑day media planning, delivery and operational workflows. This role maintains direct people management of a small team but is primarily responsible for execution, quality assurance, and operational support.

Key Responsibilities

• Strategy delivery, operational delivery & execution
  • Develop strategies and annual plans into actionable, channel‑agnostic planning and activation roadmaps with the team.
  • Develop tactical media mixes; ensure alignment with direct report.
  • Manage daily workflows, tasking, and priorities to ensure campaign planning and activation are delivered on time and to quality standards.
  • Translate account plans and direction into actionable schedules and task lists for the team.
  • Step into hands‑on campaign execution (planning, trafficking, QA, optimization) to resolve issues or deliver priority activations.
• Thought leadership & innovation
  • Operationalize the defined innovation agenda
  • Build and maintain an “innovation radar” log of emerging platforms, formats, partner capabilities and regulatory developments for review.
  • Run experiments end‑to‑end (test setup, measurement QA, results capture) and produce concise findings that map back to client KPIs and scalability considerations.
  • Prepare client‑facing operational content (test summaries, implementation playbooks, execution timelines) and support creation of POVs or proposals.
  • Coach team on new tools, workflows and testing disciplines to make innovation operational and repeatable — escalating strategic implications as needed.
  • Support pilot prioritization by providing practical feasibility assessments, resourcing needs and risk mitigation plans.
• Day‑to‑day account management (detailed)
  • Act as the primary day‑to‑day contact for clients on assigned accounts
  • Manage meeting cadence: prepare agendas, run weekly operational check‑ins, capture decisions and action items, and distribute timely minutes.
  • Own status reporting
  • Intake and manage briefs/change requests: validate requirements, coordinate resourcing, set timelines and ensure accurate routing for approvals.
  • Maintain a risk & issues log for each account; drive remediation plans and escalate unresolved/high‑impact issues to direct report
  • Oversee creative/asset handoffs and trafficking timelines; confirm creatives are delivered to spec and on schedule.
  • Coordinate approvals and sign‑offs with clients and internal teams to protect timelines and deliverable scope.
  • Track and manage delivery SLAs, turnarounds and escalation paths; proactively recommend contingency options when timelines slip.
  • Support client onboarding and new campaign launches
  • Ensure all account documentation is current and accessible.
  • Assist with client invoicing checkpoints, budget reconciliations and billing queries; flag financial variances.
• People management & team support
  • Supervise and coach a small team: run regular 1:1s, provide performance feedback, manage scheduling and workload balance.
  • Own onboarding for new hires and ensure team members have the operational training and resources they need.
  • Prepare input for performance reviews and career development plans
• Quality assurance & process execution
  • Maintain and apply QA checklists, briefing standards and delivery governance to reduce errors and rework.
  • Identify operational friction and propose practical fixes; implement approved process updates to improve consistency and throughput.
• Measurement & optimization support
  • Implement agreed measurement approaches (attribution, A/B tests, reporting frameworks) and produce clear, actionable campaign reports.
  • Execute in‑market optimizations and reallocation recommendations under the Associate Director’s guidance.
  • Produce post‑campaign analyses and capture learnings for reuse by the team.
• Stakeholder coordination & client support
  • Serve as the primary day‑to‑day operational contact for internal partners to keep execution moving.
  • Prepare routine status updates, operational dashboards and campaign health reports
  • Support client calls and presentations with operational briefings and material; elevate strategic or high‑risk issues.
• Commercial, vendor & administrative support
  • Monitor campaign pacing and budget status; flag risks and variances
  • Coordinate with vendors and partners (DSPs, publishers, data providers, production) to meet SLAs and resolve operational issues.
  • Oversee trafficking, invoicing checkpoints and required documentation to minimize disputes.
• Support for innovation & new business
  • Contribute to pilots and proofs of concept by executing tests, capturing results and operationalizing repeatable steps as directed.
  • Support pitches and RFPs by preparing tactical, execution‑ready media plans and evidence of operational readiness

Scope & typical scale

• Accounts: 1–3 small‑to‑mid accounts or an operational role on larger accounts.
• Budget oversight: varying campaign budgets (operational monitoring and pacing).

Key competencies & skills

• Strong operational media expertise across digital, social, programmatic and traditional channels.
• Solid project management: prioritization, timelines, task tracking and resource coordination.
• Measurement literacy: ability to run A/B tests, read attribution outputs and prepare clear reports.
• Effective communicator with experience coordinating across internal teams and vendors.
• Strong presentation skills
• Critical thinking
• Demonstrated ability to manage and develop junior talent in day‑to‑day settings.
• Detail‑oriented and pragmatic problem solver with a bias for getting things done.

Experience & Qualifications

• 4–6 years in media, integrated agencies or related delivery roles with hands‑on campaign execution and some people management.
• Proven experience improving delivery performance through process, QA and coaching.
• Degree in marketing, communications, business or related field preferred.

Success metrics (examples)

• On‑time, on‑budget delivery and QA pass rates.
• Campaign KPI delivery (CPA/ROAS, reach/frequency, brand metrics as applicable).
• Team operational health: utilization, turnaround times and retention of direct reports.
• Timeliness and clarity of status reporting and escalation to the Associate Director.
• Accuracy of budget pacing and reduction of delivery errors or vendor disputes.

$65,000 - 75,000

To the extent permissible by local law, Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in‑office days are directed by their agency or manager.

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$65,000 - 75,000