Planet Fitness - Team Lead - Full Time - Kitchener

Forest Glen Plaza Fitness LP; Kitchener; On-site; CAD 22,000 - 29,000; Full time

Job summary

Taymax Group, LP operates Planet Fitness clubs and is seeking a Weekend Member Service lead in Kitchener, Ontario. The role starts at $18.60 per hour and requires a strong focus on welcoming members, answering inquiries, checking in members, and assisting with tours and sign-ups.

Qualifications include a high school diploma or GED, 1 year of customer service, CPR certification preferred, and ability to work weekends with flexibility.

Qualifications

• Must have weekend availability.
• One year of customer service experience, preferably in a gym or retail environment.
• High school diploma or GED equivalent required.

Responsibilities

• Lead by example in member services and activities, maintaining a welcoming atmosphere.
• Greet members and guests, provide exceptional customer service.
• Answer phones and assist callers with questions.
• Check members into the system, provide tours, sign up new members, log amenities, communicate updates.

Skills

Weekend availability

Customer service

Communication

Team leadership

Multitasking

Education

High school diploma/GED

Tools

Microsoft Office

Job description

Kitchener, ON 700 Strasburg Rd, Kitchener, ON N2E 2M2, Canada It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. The selected candidate will start at a base wage of $18.60 per hour. This job posting is for an existing vacancy.

Responsibilities

• Lead by example with involvement in all member services and related activities: Maintain a welcoming atmosphere for all members, prospective members and guests, and ensure staff follows superior customer service guidelines.
• Greet members and guests, providing exceptional customer service to ensure that everyone feels welcome!
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system, provide tours and sign up new members, log amenities and communicate updates or events to members and guests.
• Facilitate all member requests and help to resolve any member issues and questions.
• Ensure member first impressions are to expectation inclusive of the lobby, front desk and retail
• Ensure staff is always providing exceptional customer service.
• Providing Member Service Representatives leadership Assist in training and developing a high performing staff consisting of Member Service Representatives working weekends.
• Alongside Club Managers, assist with drafting and executing Annual Performance Evaluations for weekend staff.
• Assist in supervising staff to ensure that all shifts are regularly covered, and staff are adhering to their job responsibilities and assigned task during scheduled shift.
• Partner with Club Management to resolve employee issues or concerns.
• Draft and presenting progressive disciplinary action, if required.
• Work with club and property management teams and to ensure safety and security of the building.
• Execute new initiatives and communicate all relevant directives and tasks.
• Provide backup support as needed for any employee who is absent for weekend shift.
• Overseeing cleanliness of the club:
  • Keep the front desk area and lobby clean and orderly.
  • Oversee all deep cleaning of club inclusive of both locker rooms, under equipment and off-stage areas.
  • Participate in regular facility cleaning and club upkeep such as mopping up spills, trash removal, cleaning windows and mirrors and re-racking weights.
• Complete all administrative responsibilities:
  • Order supplies using the specific budget based on club requirements.
  • Track various statistics and reports on a weekly, monthly, and annual basis.
  • Conduct signage audits from promotional signage to club signage.
  • Clear outstanding memberships, billing issues and membership issues.
  • Conduct detailed walk of club to enter or update all issues into tracking system inclusive of equipment, facilities, and IT.
  • Complete quarterly inventory.
  • Thorough communication to the day shift to ensure an effective handoff of progress and awareness of facility or member escalations that happened overnight.
• Other duties as assigned based on club needs.

The selected candidate will start at a base wage of $18.60 per hour. This job posting is for an existing vacancy.

Qualifications

Must have weekend availability Must be 18 years of age or older; high school diploma/GED equivalent required. One year of customer service experience, preferably in a similar gym or retail environment. Current CPR Certification preferred. Basic computer proficiency (Microsoft Suite) and the ability to learn systems quickly. Solid supervisory, diplomacy and listening skills. Strong customer service and problem resolution skills. Proven ability to handle multiple tasks and differing priorities in a constantly changing and demanding environment using excellent organizational, communication, and scheduling skills. Ability to work independently as well as part of a team. Ability to work a flexible schedule including nights, weekends and the occasional day shift. Hard working, enthusiastic, energetic, and a passion for health and fitness!

Equal Opportunity Statement

NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest in a position with Taymax Group. Taymax Group is an equal opportunity employer in the terms and conditions of employment. We believe in providing an inclusive and diverse workplace environment and welcome talent from all backgrounds and perspectives. Our success is directly related to our people and as a company, we strive to foster an inclusive and diverse environment where we all work toward our common goal; to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone®. This commitment applies to all candidates and employees regardless of race, color, ethnicity, citizenship, place of origin, creed, religion, age, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability and any other protected characteristic. Taymax Group welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. If you are a person with a disability and require accommodation in order to successfully submit an application, please contact Human Resources at [e-mail] to make an accommodation request.

About Us

Taymax Group, LP is a multi-unit franchisee of Planet Fitness, which is one of the largest and fastest-growing franchisors and operators of fitness clubs in North America. Taymax owns and operates over 175 clubs in California, Texas, Pennsylvania, Tennessee, Alabama, Florida, Georgia, and Ontario and the Atlantic Provinces in Canada, and has plans to double its club count over the next 5 years. Taymax is one of the largest and fastest-growing franchisees in the Planet Fitness system, consistently experiencing double digit growth per year. Taymax is backed by Trilantic North America, a New York-based private equity firm managing $9.9 billion of aggregate capital commitments. Taymax has been the recipient of several prestigious awards from the franchisor including Developer of the Year in 2016, 2018, and 2019 and Franchisee of the Year in 2018. Taymax’s corporate office is located in Salem, New Hampshire. With more than 2,000 locations, Planet Fitness (NYSE: PLNT) is one of the largest and most popular fitness chains in the world. Planet Fitness possesses a highly recognized brand in the high-value, low-price segment of the market. Its core mission is to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which it calls the Judgement Free Zone®.