Planet Fitness - Overnight Member Services Representative - Part Time - London West

Planet Fitness; London; On-site; CAD 20,000 - 29,000; Full time

Job summary

Planet Fitness in London, ON is hiring a Member Services Representative to deliver a positive member experience and superior customer service. You will greet guests, check members in, tours for prospective members, and assist with signups and billing inquiries.

Role requires 18+ and a High School diploma; basic computer skills and a friendly, professional attitude are essential. The position supports a welcoming, Clean & Safe gym environment with daily duties and team collaboration.

Qualifications

• Must be 18 years of age or older.
• High School diploma or GED equivalent required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.

Responsibilities

• Greet members, prospective members and guests with outstanding service.
• Answer phones and assist callers with questions.
• Check members into the system and sign up new members.
• Give tours to prospective members and calculate rates.
• Assist Club Manager with cash drawer duties as needed.
• Update member accounts and handle inquiries promptly.
• Maintain clean and organized club environment.
• Complete daily tasks in the first hour of shift and prioritize cleaning.

Skills

Customer service

Punctuality

Team player

Communication

Education

High School diploma/GED

Tools

POS system

Job description

London (West), ON530 Oxford St West Unit 17, London, ON N6H 1T6, CanadaIt's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.The selected candidate will start at a base wage of $17.95 per hour.This job posting is for an existing vacancy.We are looking for a Member Services Representative to join our team! This position will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.Essential Duties and Responsibilities• Greet members, prospective members and guests, providing exceptional customer service.• Handle all front desk related activities including:Answer phones in a friendly manner and assist callers with a variety of questions.Check members into the system.Take prospective members on tours.Sign up new members calculating rates and monthly payment amounts.Assist the Club Manager in counting out the drawer as needed.• Facilitate needed updates to member’s accounts.• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.• Assist in maintaining the neatness and cleanliness of the club.Completing daily assigned within first hour of your shift.Helping complete priority cleaning list each day.Completing walk-around and bathroom checks periodically.Helping complete any special cleaning projects as needed.• Other duties and responsibilities based on club needs.The selected candidate will start at a base wage of $17.95 per hour.This job posting is for an existing vacancy.Qualifications• Must be 18 years of age or older.• High School diploma/GED equivalent required.• Customer service background preferred.• Basic computer proficiency.• Punctuality and reliability are a must.• Ability to work independently as well as part of a team.• A positive, upbeat attitude and a passion for fitness and health!• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.• Strong listener with the ability to empathize and problem solve.• Demonstrate diplomacy in all interactions while using appropriate behaviour and language.Physical Demands• Continual standing and walking during shift.• Continual talking in person or on the phone during shift.• Must be able to occasionally lift up to 50 lbs.• Will occasionally encounter toxic chemicals during shift.NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest in a position with Taymax Group.Taymax Group is an equal opportunity employer in the terms and conditions of employment. We believe in providing an inclusive and diverse workplace environment and welcome talent from all backgrounds and perspectives. Our success is directly related to our people and as a company, we strive to foster an inclusive and diverse environment where we all work toward our common goal; to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone. This commitment applies to all candidates and employees regardless of race, color, ethnicity, citizenship, place of origin, creed, religion, age, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability and any other protected characteristic.Taymax Group welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. If you are a person with a disability and require accommodation in order to successfully submit an application, please contact Human Resources at [e-mail] to make an accommodation request.