Planet Fitness - Assistant General Manager - Sudbury

Penn Hills Fitness; Northeastern Ontario; On-site; CAD 25,000 - 36,000; Full time

Job summary

Taymax Group in Sudbury, ON is seeking an Assistant Manager to help oversee club operations and deliver an exceptional, Judgement Free member experience. You’ll work with the Club Manager to foster a positive, energetic team environment and drive a financially successful club.

You’ll recruit, train and supervise staff, ensure top-notch service, manage payroll, and support daily front desk, facility upkeep, and member relations. Prior gym/retail supervision is a plus.

Qualifications

• Must be 18 years of age or older.
• High school diploma/GED equivalent required.
• 1–2 years of experience in customer service, preferably gym or retail.
• Current CPR Certification required.
• Basic computer proficiency (Microsoft Office Suite).
• Strong customer service and problem resolution skills.
• Solid supervisory, diplomacy and listening skills.
• Hard working, energetic and passionate about health and fitness.
• Ability to work independently as well as part of a team.
• Must have a valid driver’s license and reliable transportation.

Responsibilities

• Assist in recruiting, hiring, training and developing staff.
• Maintain welcoming atmosphere for members and guests with superior service.
• Assist with staff management and backup for Club Manager.
• Schedule and supervise staff to ensure shifts are covered.
• Ensure staff provide superior customer experiences at all times.
• Assist in resolving employee issues and concerns.
• Assist in payroll processing and related paperwork.
• Provide backup support for absent employees.
• Lead front desk activities, greet members and manage check-ins.
• Oversee cleanliness and maintenance of the facility and lobby.
• Coordinate supplies within budget and track weekly/monthly statistics.
• Assist in marketing efforts and promotions awareness.
• Other duties as assigned based on club needs.

Skills

Customer service

Supervisory

Team leadership

Problem resolution

Communication

Energetic

Team collaboration

Independence

Education

High school diploma/GED

CPR Certification

Driver's license

Tools

Microsoft Office Suite

Job description

Sudbury, ON

1349 LaSalle Blvd, Sudbury, ON P3A 1Z2, Canada

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

The selected candidate will start at a base wage of $22.00 per hour.

This job posting is for an existing vacancy.

We are looking for an Assistant Manager to join our team! As an integral member of our team, this position will be responsible for assisting in the oversight of club operations to ensure an exceptional "Judgement Free" member experience. The Assistant Manager will work closely with the Club Manager to build a positive and enthusiastic team atmosphere as well as a financially successful club.

Essential Duties and Responsibilities

• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests, and ensuring staff follows superior customer service guidelines.
• Assist with Staff Management and provide backup support to Club Manager as needed.
• Assist in scheduling and supervising staff to ensure that all shifts are regularly covered.
• Ensure staff is providing a superior customer experience at all times.
• Assist in resolving or escalating employee issues or concerns.
• Assist in approving and processing weekly club payroll preparing necessary paperwork in a timely manner.
• Provide backup support as needed for any employee who is absent.
• Lead by example with involvement in all front desk related activities. Greet members and guests, providing exceptional customer service to ensure that everyone feels welcome! Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system, tour and sign up new members, log amenities and communicate updates or events to members and guests. Facilitate all member requests and help to resolve any member issues and questions.
• Assist in overseeing cleanliness and maintenance of facility. Keep the front desk area and lobby clean and orderly. Participate in regular facility cleaning and club upkeep such as mopping up skills, trash removal, cleaning windows and mirrors, and re‑racking weights. Oversee the safety of employees, members and club property by determining when equipment or facilities are in need of repair and communicating to the Facilities and Maintenance team in a timely manner.
• Assist in ordering of supplies using specific budget based on club requirements.
• Assist in tracking various statistics and reports on a weekly, monthly, and annually basis.
• Assist in managing marketing efforts to ensure that all staff are aware and trained on all marketing promotions.
• Other duties as assigned based on club needs.

The selected candidate will start at a base wage of $22.00 per hour.

This job posting is for an existing vacancy.

Qualifications/Requirements

• Must be 18 year of age or older.
• High school diploma/GED equivalent required.
• One to two years of experience working in a customer service environment preferably in a similar gym or retail environment.
• Current CPR Certification required.
• Basic computer proficiency (Microsoft Office Suite).
• Strong customer service and problem resolution skills.
• Solid supervisory, diplomacy and listening skills.
• Hard working, enthusiastic, energetic and a passion for health and fitness!
• Ability to work independently as well as part of a team.
• Must have a valid driver's licence, acceptable driver record and must have own reliable means of transportation.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest in a position with Taymax Group.

Taymax Group is an equal opportunity employer in the terms and conditions of employment. We believe in providing an inclusive and diverse workplace environment and welcome talent from all backgrounds and perspectives. Our success is directly related to our people and as a company, we strive to foster an inclusive and diverse environment where we all work toward our common goal; to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the "Judgement Free Zone". This commitment applies to all candidates and employees regardless of race, color, ethnicity, citizenship, place of origin, creed, religion, age, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability and any other protected characteristic.

Taymax Group welcomes and encourages applications from people with disabilities. Accommodations are available upon reques