Planet Fitness - Assistant General Manager - Full Time - Yorkgate Mall

Taymax Group / Planet Fitness; Toronto; On-site; CAD 25,000 - 33,000; Full time

Job summary

Planet Fitness North York is seeking an Assistant Manager to assist in supervising club operations and to ensure a welcoming, Judgement Free member experience. You will work closely with the Club Manager to build a positive team atmosphere and drive a financially successful club.

The position starts at $21.00 per hour and requires 18+, a high school diploma or GED, 1–2 years in customer service, CPR certification, and basic computer skills. This is an existing vacancy with Taymax Group.

Qualifications

• Must be 18 years of age or older.
• High school diploma/GED equivalent required.
• 1–2 years experience in customer service, preferably gym or retail.
• Current CPR Certification required.
• Basic computer proficiency (Microsoft Office).
• Strong customer service and problem resolution skills.
• Solid supervisory, diplomacy and listening skills.
• Hard working, enthusiastic, energetic and a passion for health and fitness.
• Ability to work independently as well as part of a team.
• Must have a valid driver’s license and own reliable transportation.

Responsibilities

• Assist in recruiting, hiring, training and developing staff.
• Maintain a welcoming atmosphere for members and guests with superior service.
• Provide backup support to Club Manager and supervise staff shifts.
• Schedule and supervise staff to ensure full shift coverage.
• Ensure staff deliver superior customer experience at all times.
• Resolve or escalate employee issues as needed.
• Assist payroll processing and related paperwork.
• Oversee front desk activities and greet members warmly.
• Manage member sign-ins, tours and communications of updates or events.
• Oversee facility cleanliness and maintenance.
• Keep front desk and lobby tidy; participate in routine facility upkeep.
• Monitor safety and coordinate repairs with Facilities team.
• Assist in ordering supplies within budget.
• Track weekly/monthly/annual statistics and reports.
• Support marketing promotions and staff training on campaigns.

Skills

Customer service

Staff supervision

Communication

Teamwork

Problem solving

Energetic

Independent work

Education

High school diploma

Tools

Microsoft Office

Job description

North York (Yorkgate Mall), ON

1 York Gate Boulevard, North York, ON M3N 3A1, Canada

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

The selected candidate will start at a base wage of $21.00 per hour.

This job posting is for an existing vacancy.

We are looking for an Assistant Manager to join our team! As an integral member of our team, this position will be responsible for assisting in the oversight of club operations to ensure an exceptional "Judgement Free" member experience. The Assistant Manager will work closely with the Club Manager to build a positive and enthusiastic team atmosphere as well as a financially successful club.

Essential Duties and Responsibilities

• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests, and ensuring staff follows superior customer service guidelines.
• Assist with Staff Management and provide backup support to Club Manager as needed.
• Assist in scheduling and supervising staff to ensure that all shifts are regularly covered.
• Ensure staff is providing a superior customer experience at all times.
• Assist in resolving or escalating employee issues or concerns.
• Assist in approving and processing weekly club payroll preparing necessary paperwork in a timely manner.
• Provide backup support as needed for any employee who is absent.
• Lead by example with involvement in all front desk related activities.
• Greet members and guests, providing exceptional customer service to ensure that everyone feels welcome!
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system, tour and sign up new members, log amenities and communicate updates or events to members and guests.
• Facilitate all member requests and help to resolve any member issues and questions.
• Assist in overseeing cleanliness and maintenance of facility.
• Keep the front desk area and lobby clean and orderly.
• Participate in regular facility cleaning and club upkeep such as mopping up skills, trash removal, cleaning windows and mirrors, and re-racking weights.
• Oversee the safety of employees, members and club property by determining when equipment or facilities are in need of repair and communicating to the Facilities and Maintenance team in a timely manner.
• Assist in ordering of supplies using specific budget based on club requirements.
• Assist in tracking various statistics and reports on a weekly, monthly, and annually basis.
• Assist in managing marketing efforts to ensure that all staff are aware and trained on all marketing promotions.
• Other duties as assigned based on club needs.

The selected candidate will start at a base wage of $21.00 per hour.

This job posting is for an existing vacancy.

Qualifications/Requirements

• Must be 18 year of age or older.
• High school diploma/GED equivalent required.
• One to two years of experience working in a customer service environment preferably in a similar gym or retail environment.
• Current CPR Certification required.
• Basic computer proficiency (Microsoft Office Suite).
• Strong customer service and problem resolution skills.
• Solid supervisory, diplomacy and listening skills.
• Hard working, enthusiastic, energetic and a passion for health and fitness!
• Ability to work independently as well as part of a team.
• Must have a valid driver's licence, acceptable driver record and must have own reliable means of transportation.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest in a position with Taymax Group.

Taymax Group is an equal opportunity employer in the terms and conditions of employment. We believe in providing an inclusive and diverse workplace environment and welcome talent from all backgrounds and perspectives. Our success is directly related to our people and as a company, we strive to foster an inclusive and diverse environment where we all work toward our common goal; to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone. This commitment applies to all candidates and employees regardless of race, color, ethnicity, citizenship, place of origin, creed, religion, age, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability and any other protected characteristic.

Taymax Group welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. If you are a person with a disability and require accommodation in order to successfully submit an application, please contact Human Resources at [e-mail] to make an accommodation request.