PIM Implementation & Customer Success Analyst

LBMX; London; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A dynamic software solutions company in London, Ontario is seeking a Product Information Management Analyst to be the key connection between the company and its customers during product data management tool implementations. This role entails leading customer meetings, managing multiple projects, and ensuring a smooth implementation process. Ideal candidates should possess strong organization and communication skills, with two or more years in a customer-facing role. Enjoy competitive salary and benefits, including flexible work arrangements.

Benefits

Competitive salary and benefits

Three weeks’ vacation plus LBMX holidays

Company-matched GRSP contributions

Education subsidies

Maternity and Parental Leave Top-Up

Flexible summer hours

$500 Staples allowance

Recognized as one of Canada's Top 100 Employers

Qualifications

• Two or more years as a customer-facing coordinator or in a customer success role.
• Experience with product data highly regarded.
• Post-secondary education preferred.

Responsibilities

• Lead customer meetings, ensuring understanding of project requirements.
• Coordinate multiple customer projects from initiation to go-live.
• Maintain proactive communication about deliverables and timelines.
• Qualify customers before implementation to ensure readiness.

Skills

Exceptional organization and follow-up skills

Strong communication and relationship-building skills

Self-motivated with high professionalism

Effective problem-solving skills

Ability to juggle multiple priorities

Education

Post-secondary education in business or communications

Tools

Excel

Outlook

Word

JIRA

Salesforce

Zendesk

Job description

A dynamic software solutions company in London, Ontario is seeking a Product Information Management Analyst to be the key connection between the company and its customers during product data management tool implementations. This role entails leading customer meetings, managing multiple projects, and ensuring a smooth implementation process. Ideal candidates should possess strong organization and communication skills, with two or more years in a customer-facing role. Enjoy competitive salary and benefits, including flexible work arrangements.