Pharmacy Program Team Lead

myhrabc; Oakville; On-site; CAD 85,000 - 105,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision care

Paid parental leave

Training programs

Mentorship programs

Employee resource groups

Volunteer activities

Job summary

Cencora is seeking a Pharmacy Program Team Lead in Canada to oversee prescription workflows, mentor staff, and collaborate across departments. You will ensure timely processing, accurate data handling, and strong cross-team coordination within a support-oriented pharmacy operations environment.

The role emphasizes leadership, regulatory compliance, and continuous process improvements, with opportunities for growth and cross-functional collaboration within the organization.

Qualifications

• 3+ years of experience in specialty pharmacy operations or related healthcare operations.
• Management experience with preference for <2 years in a managerial role.
• Certification in pharmacy technician support or equivalent preferred.

Responsibilities

• Coordinate prescription workflow to meet daily deadlines.
• Ensure equitable workload sharing among associates across teams.
• Coach and mentor team members.
• Assist onboarding and cross-training of new hires.
• Collaborate with pharmacy associates to achieve results.
• Monitor outgoing shipments for timely delivery.
• Consult with Pharmacy Manager, Pharmacists and program management.
• Resolve operational and customer issues with a solution-based approach.
• Maintain QA documentation and CAPAs.
• Enter prescriptions and correct data in the system.
• Oversee inventory management practices.
• Prepare and review claims and audits promptly.
• Communicate with accounting for AR and benefits.

Skills

Team leadership

Mentoring

Communication

Problem-solving

Education

Bachelor's degree in healthcare administration, business, life sciences, pharmacy technology, or related field

Pharmacy technician certification (preferred)

Job description

Job Details

Primary Duties and Responsibilities

• Coordinate prescription workflow and related activities to meet daily deadlines;
• Ensure workload is shared equitably among associates, including those in other teams;
• Coach and mentor their team members;
• Actively contribute to the successful on-boarding of new hires and cross-training of existing associates;
• Collaborate with other pharmacy associates to achieve desired results;
• Ensure team monitors outgoing shipments to ensure delivery occurred within desired time frame;
• Consult regularly with Pharmacy Manager, Pharmacists and other pharmacy program management;
• Resolve or elevate operational and customer issues through a solution-based approach;
• Maintain comprehensive knowledge of, and documentation on, the drugs/programs assigned to their team;
• Maintain working knowledge of the drugs/programs assigned to other teams;
• Able to disseminate knowledge and information efficiently to their team;
• Act as a Subject Matter Expert for their program portfolio;
• Work collaboratively with other Innomar business units and ABSG Patient Programs (including Health Forward) in fulfilling pharmacy responsibilities in program development and execution;
• Participation in and representation of pharmacy at interdepartmental meetings;
• Prepare/review and process manual claims and audits in a timely manner;
• Liaise with the pharmacy Accountant to manage accounts receivable, assignment of benefits, and related documentation;
• Enter prescriptions into the computer; retrieve and/or correct data in computer;
• Assist team in completion of day-to-day activities to meet Program deadlines;
• Screen calls and gather relevant information for Pharmacist;
• Oversee inventory management practices;
• Ensure timely completion of routine administrative tasks;
• Understand pharmacy performance metrics;
• Review and analyze reports, invoices or other financial documentation;
• Prepare, review and/or maintain Quality Assurance documentation, including CAPAs;
• Report Adverse Events in accordance with provincial regulatory standards and, where applicable, internal and contractual obligations
• Fulfill any other duties within their scope of practice as outlined in the Job Description relevant to that designation;
• The Pharmacy Program Team Lead will also be assigned other duties and tasks as required from time to time;

Qualifications

Bachelor's degree in healthcare administration, business, life sciences, pharmacy technology, or a related field preferred, or equivalent experience required.

3+ years of experience in specialty pharmacy operations, pharmacy support, medication access, reimbursement, fulfillment, or a related healthcare operations environment required.

Less than 2 years of experience in a management capacity preferred.

Certification in pharmacy technician support, pharmacy operations support, or equivalent preferred.

What Cencora offers

• medical
• dental
• vision care
• backup dependent care
• adoption assistance
• infertility coverage
• family building support
• behavioral health solutions
• paid parental leave
• paid caregiver leave
• training programs
• professional development resources
• mentorship programs
• employee resource groups
• volunteer activities
• much more

Full time

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or emai