Pharmacy Assistant - PT

Shoppers Drug Mart; Toronto; On-site; CAD 26,174 - 31,684; Full time

Benefits offered by this job

Prescription discount program

Flexible schedules

Online training via Academy

Job summary

Shoppers Drug Mart is seeking a Pharmacy Assistant to assist with dispensing prescriptions and supporting pharmacy services. You will greet customers, gather information, and refer clinical questions to the Pharmacist while maintaining privacy and accuracy.

The role supports both front-end and dispensary operations, assists in data entry, and helps ensure timely, friendly service to patients in a community setting.

Qualifications

• High School Diploma or equivalent
• Pharmacy Assistant diploma preferred
• Previous pharmacy experience preferred
• Strong organizational and multitasking skills
• Attention to detail and accuracy
• Good communication and customer service abilities

Responsibilities

• Assist customers with prescription pickup and information.
• Greet customers promptly and gather prescription details according to standards.
• Refer clinical inquiries to the pharmacist.
• Maintain confidentiality and privacy of customer data.
• Process prescriptions and cash out items at the dispensary.
• Support pharmacy workflow and data entry per SOPs.

Skills

Customer service

Attention to detail

Organizational skills

Communication

Pharmacy operations

Education

High School Diploma

Pharmacy Assistant diploma preferred

Job description

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Why this role is important?

SUMMARY:

To assist with the technical functions of dispensing prescriptions, assist as appropriate in the delivery of pharmacy services and participate in the maintenance and operations of the Pharmacy as described by the Pharmacy Standards of Practice, and to provide superior, timely, and pleasant service to customers.

DUTIES & RESPONSIBILITIES:

• Customer Service
• Greet customer promptly and gather prescription information according to Standards
• Perform duties in priority according to Role assigned on Role Assignment Schedule
• Refer to the pharmacist all clinical inquiries
• Set realistic customer expectations as to wait times
• Locate and cash out prescriptions and any ancillary items
• Ensure customers requiring counseling are referred to the Pharmacist
• Maintain and control the cash register in the dispensary
• Adhere to all confidentiality and privacy requirements

Administration:

• Receive new and repeat prescription orders in accordance with Standard Operating Procedures
• Prepare and submit orders with the exception, of controlled drugs and narcotics
• Adjudicate third party billing, online and manage manual Third-Party Accounts
• Answer telephone and refer to a pharmacist when necessary
• Manage incoming faxes according to Pharmacy Standards of Practice
• Assist pharmacist in coordinating call backs
• Accurately file completed documentation as per Pharmacy Standards of Practice

Prescription Workflow:

• Assist in prescription preparation to company's standardsand professional services
• Data entry for new prescriptions, and managing refill request processing
• Select medications to fill prescriptions according to Pharmacy Standards of Practice
• Efficiently count or measure, package, and label prescriptions, as per Pharmacy Standards
• Accurately enter and maintain appropriate data within the applicable Pharmacy systems

Skills & Qualifications:

• High School Diploma
• Diploma from a Pharmacy Assistant credited course preferred
• Previous Pharmacy Experience preferred
• Effective organizational skills, ability to multi task
• Problem Solving Skills
• Strong attention to detail

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Why work in a Shoppers Drug Mart store?

Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.

Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Hiring Range / Échelle salariale à l’embauche :$18.60 - $23.50 / 18,60$ - 23,50$ (per hour / de l’heure)

A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position.

This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position.

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