Pharmacy Assistant - Alta Vista Animal Hospital

VCA Animal Hospitals; Ottawa; On-site; CAD 35,000 - 45,000; Full time

Job summary

A veterinary care provider in Ottawa is seeking a full-time Pharmacy Assistant/Client Service Representative. This role involves creating a welcoming environment for clients and their pets, managing prescriptions, and training new team members. Ideal candidates are organized, motivated, and have good customer service experience. Competitive wages and benefits are offered, along with opportunities for career development.

Benefits

Competitive wages and benefits

Flexible hours

RRSP benefits with company match

Annual uniform allowance

Employee Assistance Program

Generous personal pet care discounts

Qualifications

• Experience in customer service or front desk roles is a plus.
• Willingness to learn about veterinary services.
• Ability to handle prescriptions and client interactions.

Responsibilities

• Create a welcoming environment for clients and pets.
• Fill prescriptions and dispense medications under supervision.
• Assist with training new team members.
• Manage client inquiries regarding prescriptions.

Skills

Organized

Empathetic

Customer service experience

Job description

Alta Vista Animal Hospital located in Ottawa, ON., currently welcoming a full-time Pharmacy Assistant/Client Service Representative to join our team. This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital. In this role you will help our clients and their pets feel welcomed and appreciated!

• Create a warm and welcoming environment for our patient and pet parents
• Filling prescriptions and dispensing medications as directed by a veterinarian
• Receive client calls regarding refill requests. Review patient records for remaining refills, necessary exam or bloodwork needed, prepare medication labels and fill prescriptions
• Perform stocking procedures throughout the hospital
• Quarterly inventory; date entry
• Provide training for new team members and assist with training protocols
• Assist clients with any questions they have regarding prescriptions.
• Fax prescriptions to outside pharmacies
• General housekeeping duties; cleanliness of pharmacy area
• Work Reception shifts at front desk as required
• Willingness to learn more regarding; veterinary services
• Previous customer service or front desk experience in hospitality or retail is an asset!
• No experience with animals, no problem, so long as you love animals!

What VCA Canada Offers

Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture you can thrive in: We have the right fit for you!

• A caring culture of Wellness and Appreciation!
• Competitive wages and benefits
• Flexible hours
• Premium wage rate on voluntary overtime
• RRSP benefits with company match
• Opportunity to apply for a veterinary technician scholarship (annual process)
• Exceptional career development: there is room to grow here!
• Annual uniform allowance
• Customizable health benefits
• Employee Assistance Program
• Referral Bonus Rewards
• Opportunities to give back in your community through VCA initiatives
• Generous personal pet care discounts
• And extra perks like shopping discounts and cool wellness apps!

About us: Alta Vista Animal Hospital

Located in Ottawa, ON., Alta Vista Animal Hospital is a growing General Practice. With a dedicated staff of 24, including 6 veterinarians, we offer excellence in veterinary medicine because we are passionate about what we do! We are located at 2616 Bank Street, 20 minutes south of the vibrant downtown Ottawa Market and operate out of a 24,500 square foot facility.

Click "Apply" Now and Join Us!

Have a question? Email: [e-mail]

VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.

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