Pharmacy Assistant

Shoppers Drug Mart; Maple Ridge; On-site; CAD 30,000 - 60,000; Full time

Job summary

A local pharmacy in the Metro Vancouver area is seeking a dedicated individual to assist with dispensing prescriptions and delivering exceptional pharmacy services. This role is crucial in maintaining high standards of customer care and pharmacy operations. Key responsibilities include greeting customers, managing prescriptions, and adhering to pharmacy practices. Strong communication skills and a customer-centric approach are essential for success in this position.

Qualifications

• Ability to provide exceptional customer service.
• Knowledge of pharmacy standards and practices.
• Effective communication skills with patients and pharmacists.

Responsibilities

• Assist with dispensing prescriptions and pharmacy services.
• Greet and assist customers promptly.
• Manage cash register duties within the dispensary.
• Adhere to confidentiality and privacy regulations.

Job description

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Why this role is important?

SUMMARY:

To assist with the technical functions of dispensing prescriptions, assist as appropriate in the delivery of pharmacy services and participate in the maintenance and operations of the Pharmacy as described by the Pharmacy Standards of Practice, and to provide superior, timely, and pleasant service to customers.

DUTIES & RESPONSIBILITIES:

• Customer Service
• Greet customer promptly and gather prescription information according to Standards
• Perform duties in priority according to Role assigned on Role Assignment Schedule
• Refer to the pharmacist all clinical inquiries
• Set realistic customer expectations as to wait times
• Locate and cash out prescriptions and any ancillary items
• Ensure customers requiring counseling are referred to the Pharmacist
• Maintain and control the cash register in the dispensary
• Adhere to all confidentiality and privacy requirements

Administration:

• Receive new and repeat prescription orders in accordance with Standard Operating Procedures
• Prepare and submit orders with the exception, of controlled drugs and narcotics
• Adjudicate third party billing, online and manage manual Third-Party Accounts
• Answer telephone and refer to a pharmacist when necessary
• Manage incoming faxes according to Pharmacy Standards of Practice
• Assist pharmacist in coordinating call backs
• Accurately file completed documentation as per Pharmacy Standards of Practice

Prescription Workflow:

• Assist in prescription preparation to company's standards and professional services
• Data entry for new prescriptions, and managing refill request processing