Pharmacy Assistant

myhrabc; Burlington; On-site; CAD 40,000 - 55,000; Full time

Job summary

Cencora in Canada provides patient and provider support and pharma commercialization services. The Pharmacy Assistant role supports prescription intake, benefit verification, claims follow-up, and fulfillment workflows, ensuring accuracy and timely handoffs across pharmacy operations.

Responsibilities include assisting pharmacists, processing prescriptions with Kroll, maintaining records, and handling inventory, billing, and shipping in a collaborative team environment.

Qualifications

• High school diploma/GED or equivalent required.
• 2+ years in pharmacy support or healthcare operations preferred.
• Pharmacy technician certification or equivalent preferred.

Responsibilities

• Assist Pharmacist or Registered Pharmacy Technician with filling prescriptions.
• Assist patients picking up prescriptions.
• Enter, scan and process prescriptions using Kroll Pharmacy software.
• Maintain accurate data in pharmacy records and computer systems.
• Verify accuracy of customer prescriptions.
• Handle inventory ordering and receipt.
• Complete billing, claims, and related documents.
• Pack and ship prescription orders.
• Report adverse events per provincial standards.

Skills

Pharmacy operations

Communication

Microsoft Office

Kroll Pharmacy software

Data accuracy

Teamwork

time management

Education

High school diploma

Pharmacy technician certification (preferred)

Tools

Kroll Pharmacy software

Microsoft Office (Outlook, Word, Excel)

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Job Details

This role is in support of Cencora's patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.

Employment is subject to verification of pre-employment screening tests, which may include drug screening and background check when permitted by state or local laws.

Summary of Role:

Performs specialty pharmacy support and operations activities across prescription intake, benefit verification, claims follow-up, prior authorization support, and fulfillment workflows using established procedures and quality standards. Coordinates daily work to support turnaround times, accurate documentation, and reliable handoffs across pharmacy operations. Reviews workflow details, identifies routine discrepancies, resolves standard issues within guidelines, and escalates non-routine matters to appropriate team members to support compliant and efficient operations.

Responsibilities:

• Assist Pharmacist or the Registered Pharmacy Technician in filling prescriptions
• Assist patients picking up prescriptions
• Enter, scan and process prescriptions using Kroll Pharmacy software
• Maintain accurate data in pharmacy files and computer drives
• Verify that customer receives correct prescription(s)
• Maintain workflow through effective task prioritization and teamwork
• Answer the phone and respond to inquiries from internal and external customers
• Screen telephone calls for the Pharmacist(s)
• Order, receive and maintain inventory of medications
• Prepare and process billings, claims, disbursements and related documents
• Review invoices or other documentation
• Pack and ship prescription orders according to established protocols
• Maintain pharmacy records
• Report Adverse Events in accordance with provincial regulatory standards and, where applicable, internal and contractual obligations
• Assist in general housekeeping and administrative duties; and
• The Pharmacy Assistant will also be assigned other duties and tasks as required from time to time
• May be required to be on standby/ on call as part of this role

Experience and Educational Requirements:

• High school diploma preferred
• Pharmacy experience is an asset
• Proficiency in Kroll an asset
• Proficiency in Microsoft Office applications (Outlook, Word, Excel)
• Organized with the ability to multi-task and maintain accuracy
• Excellent communication, customer service and interpersonal skills
• Ability to work independently and in a team environment
• Excellent time management skills
• Bilingualism, French/English is an asset

Minimum Skills, Knowledge, and Ability Requirements:

• Working knowledge of pharmaceutical distribution industry
• Strong analytical and mathematical skills
• Ability to communicate effectively both orally and in writing
• Effective interpersonal and leadership skills
• Effective organizational skills; attention to detail
• Ability to consistently meet deadlines
• Previous experience in cold-chain distribution an asset
• Previous experience with biological and/or cytotoxic medication and sterile preparation an asset
• Excellent problem-solving skills; ability to resolve issues effectively and efficiently
• Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs
• As part of your job duties, you may be required to lift up to 50 lbs.

Experience and Educational Requirements:

High school diploma/GED or equivalent experience required.

2+ years of experience in pharmacy support, healthcare operations, claims processing, medication access, fulfillment support, or a related operational environment required.

Certification in pharmacy technician practice, or equivalent preferred.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Full time

Equal Employment Opportunity

Cencora is committed to pr