Pharmacist, Hourly Full Time Flexible Shifts Greenlight Requisition

Shoppers Drug Mart Inc.; Edmonton; Hybrid; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Discount program

Flexible schedules

Online learning through Academy

Job summary

Shoppers Drug Mart is seeking a Pharmacy professional to manage operations during on-duty hours, provide patient and provider consultations, and dispense medications within regulatory requirements. You will maintain privacy, assist with expanded professional services, and ensure accurate dispensing while coordinating with the care team.

The role emphasizes patient-centred service, inventory control, and adherence to safety standards in a community pharmacy setting.

Qualifications

• Independent thinking and decision making when addressing issues
• Plan and delegate assignments and coach Pharmacy colleagues
• Proven ability to drive and build the business, lead by example
• Commitment to providing exceptional customer service
• Strong customer relations and professionalism
• Strong problem solving and action planning
• Strong computing skills and knowledge of Pharmacy systems

Responsibilities

• Manage Pharmacy operations while on duty, including consulting customers and health care providers
• Dispense medication and ensure accuracy and safety
• Maintain privacy and consent management
• Counsel on prescriptions and behind-the-counter products
• Coordinate with Professional Services within capability
• Communicate with health care professionals and maintain records
• Control access to dispensary and manage inventory
• Review workflows, stock and expiring inventory
• Ensure documentation and regulatory reporting for controlled substances
• Present a professional image at entry/dispensing areas
• Read store communications and complete incident reports

Skills

Independent thinking

Coaching & delegation

Business drive

Customer service

Professionalism

Problem solving

Computer skills

Tools

Pharmacy systems

Job description

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Why this role is important?

SUMMARY:
To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional services, dispensing medication, and assisting in the maintenance of the dispensary.

DUTIES & RESPONSIBILITIES:

Pharmacy and Customer Service

• Acknowledge all customers approaching the Pharmacy

• Practice within federal/provincial, regulatory/legal requirements

• Ensure all privacy requirements are met, including customer confidentiality and consent management

• Provide counselling on prescriptions, over the counter/behind the counter products

• Practice to full extent of expanded scope with Professional Services, within your capability

• Be clearly identifiable to the public

• Ensure accuracy and appropriateness of all prescriptions dispensed

• Communicate with other health care professionals within the circle of care to provide customer care

• Maintain all records required in accordance with legislation, standards of practice, and policy

Workflow and Inventory Management:

• Control access to the dispensary with respect to inventory and patient confidentiality

• Review and maintain Workflow Queues on a daily basis

• Regular review of ‘will call’ bins, in accordance with established Standard Operating Procedures

• Review of stock to identify expired inventory

• Oversight of current stock levels and medication orders from wholesaler

• Ensure all requirements for documentation and control of substances under the Controlled Drugs and Substances Act and Regulations are met and reporting to Health Canada and regulatory bodies

Operations:

• Ensure entry/pickup workstations, counselling/waiting areas, and work islands reflect an appropriate image of the Pharmacy

• Involvement with financial reports as appropriate

• Read and action store communications on in-store web

• File incident reports when any customer or staff medication or privacy incidents occur

Experience, Skills & Qualifications:

• Independent thinking and decision making - makes decisions when dealing with issues or problems

• Plan, coordinate and delegate assignments and provide coaching to Pharmacy colleagues

• Proven ability to drive and build the business, lead by example and support enterprise programs

• Commitment to providing exceptional customer service

• Superior customer relations skills and a strong sense of professionalism

• Strong problem-solving skills including experience formulating and executing action plans

• Strong personal computing skills and knowledge of Pharmacy systems a definite asset

• Ensure all Health & Safety procedures are followed to provide a healthy and safe work environment

• Complete mandatory training and voluntary continuing education workshops, as needed

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Why work in a Shoppers Drug Mart store?

• Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy.
• Accommodation is available upon request for applicants and colleagues with disabilities.

Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.

Associate Owners in the Shoppers Drug Mart network recognize Canada’s diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

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