Pharmacist, Hourly Full Time Flexible Shifts

Shoppers Drug Mart Inc.; Ottawa; Hybrid; CAD 68,000 - 87,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Shoppers Drug Mart Inc. is seeking a Pharmacist to manage the pharmacy operations on duty, provide patient and provider consultations, and dispense medications with full professional scope.

You will ensure privacy, maintain records, and collaborate with health professionals while upholding safety and regulatory standards. This role emphasizes customer service and accurate dispensing in a community setting.

Qualifications

• Independent thinking and decision making
• Plan, coordinate and delegate assignments; provide coaching
• Proven ability to drive business and lead by example
• Commitment to providing exceptional customer service
• Superior customer relations and professionalism
• Strong problem-solving and action planning
• Computing skills and knowledge of Pharmacy systems
• Adherence to Health & Safety procedures
• Complete mandatory and continuing education trainings

Responsibilities

• Acknowledge all customers approaching the Pharmacy
• Practice within regulatory requirements
• Ensure privacy and consent management
• Counsel on prescriptions and OTC products
• Extend scope with Professional Services when able
• Be clearly identifiable to the public
• Ensure accuracy of prescriptions dispensed
• Communicate with other health care professionals
• Maintain records per legislation and policy
• Control access to dispensary and manage inventory
• Review workflow queues daily
• Monitor stock and will-call bins
• Oversee medication orders from wholesaler
• Document and report controlled substances as required
• Maintain store image at entry/pickup areas
• Engage with financial reports as needed
• Respond to store communications
• File incident reports for medication or privacy incidents

Skills

Independent thinking

Team leadership

Customer service

Problem-solving

Pharmacy systems

Health & Safety

Coaching

Communication

Job description

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Why this role is important?

SUMMARY:
To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional services, dispensing medication, and assisting in the maintenance of the dispensary.
DUTIES & RESPONSIBILITIES:
Pharmacy and Customer Service

• Acknowledge all customers approaching the Pharmacy
• Practice within federal/provincial, regulatory/legal requirements
• Ensure all privacy requirements are met, including customer confidentiality and consent management
• Provide counselling on prescriptions, over the counter/behind the counter products
• Practice to full extent of expanded scope with Professional Services, within your capability
• Be clearly identifiable to the public
• Ensure accuracy and appropriateness of all prescriptions dispensed
• Communicate with other health care professionals within the circle of care to provide customer care
• Maintain all records required in accordance with legislation, standards of practice, and policy

Workflow and Inventory Management:

• Control access to the dispensary with respect to inventory and patient confidentiality
• Review and maintain Workflow Queues on a daily basis
• Regular review of ‘will call’ bins, in accordance with established Standard Operating Procedures
• Review of stock to identify expired inventory
• Oversight of current stock levels and medication orders from wholesaler
• Ensure all requirements for documentation and control of substances under the Controlled Drugs and Substances Act and Regulations are met and reporting to Health Canada and regulatory bodies

Operations:

• Ensure entry/pickup workstations, counselling/waiting areas, and work islands reflect an appropriate image of the Pharmacy
• Involvement with financial reports as appropriate
• Read and action store communications on in-store web
• File incident reports when any customer or staff medication or privacy incidents occur

Experience, Skills & Qualifications:

• Independent thinking and decision making - makes decisions when dealing with issues or problems
• Plan, coordinate and delegate assignments and provide coaching to Pharmacy colleagues
• Proven ability to drive and build the business, lead by example and support enterprise programs
• Commitment to providing exceptional customer service
• Superior customer relations skills and a strong sense of professionalism
• Strong problem-solving skills including experience formulating and executing action plans
• Strong personal computing skills and knowledge of Pharmacy systems a definite asset
• Ensure all Health & Safety procedures are followed to provide a healthy and safe work environment
• Complete mandatory training and voluntary continuing education workshops, as needed

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Why work in a Shoppers Drug Mart store?

Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.

Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Sign-on bonus available. / Prime à l'embauche disponible.Hiring Range / Échelle salariale à l’embauche :$48.90 - $63.25 / 48,90$ - 63,25$ (per hour / de l’heure)A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.

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