Pharmacist

Shoppers Drug Mart; Calgary; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Discount program

Academy online learning

Competitive pay

Job summary

Shoppers Drug Mart is seeking a Pharmacy Operations Manager to oversee on‑duty pharmacy activities, provide patient counselling, and ensure compliance with federal and provincial regulations. You will manage dispensing, documentation, and collaboration with health care providers to deliver high‑quality care.

The role emphasizes privacy, accurate prescriptions, and safety in a fast‑paced retail pharmacy environment, while supporting a customer‑centric service approach.

Qualifications

• Independent thinking and decision making when issues arise.
• Plan, coordinate and delegate assignments plus coaching.
• Proven ability to drive and build the business, lead by example.
• Commitment to exceptional customer service.
• Strong customer relations and professionalism.
• Strong problem-solving skills and action planning.
• Familiarity with Pharmacy systems is an asset.

Responsibilities

• Pharmacy and Customer Service: Acknowledge customers; provide counselling on prescriptions and products; ensure privacy and confidentiality; maintain records as required.
• Workflow and Inventory Management: Control access to dispensary; review workflow queues; monitor stock levels; manage stock expiry.
• Operations: Ensure displays and work areas project a professional image; participate in financial reporting; read store communications; file incident reports.

Skills

Independent thinking

Team coordination

Leadership

Customer service

Problem solving

Pharmacy systems

Health & safety

Job description

Address: 2000-25 Red Embers Plaza NE, Calgary, AB T3N 2W3

Job Description

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Why this role is important?

SUMMARY:

To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional services, dispensing medication, and assisting in the maintenance of the dispensary.

DUTIES & RESPONSIBILITIES:

Pharmacy and Customer Service

Acknowledge all customers approaching the Pharmacy

Practice within federal/provincial, regulatory/legal requirements

Ensure all privacy requirements are met, including customer confidentiality and consent management

Provide counselling on prescriptions, over the counter/behind the counter products

Practice to full extent of expanded scope with Professional Services, within your capability

Be clearly identifiable to the public

Ensure accuracy and appropriateness of all prescriptions dispensed

Communicate with other health care professionals within the circle of care to provide customer care

Maintain all records required in accordance with legislation, standards of practice, and policy

Workflow and Inventory Management:

Control access to the dispensary with respect to inventory and patient confidentiality

Review and maintain Workflow Queues on a daily basis

Regular review of ‘will call’ bins, in accordance with established Standard Operating Procedures

Review of stock to identify expired inventory

Oversight of current stock levels and medication orders from wholesaler

Ensure all requirements for documentation and control of substances under the Controlled Drugs and Substances Act and Regulations are met and reporting to Health Canada and regulatory bodies

Operations:

Ensure entry/pickup workstations, counselling/waiting areas, and work islands reflect an appropriate image of the Pharmacy

Involvement with financial reports as appropriate

Read and action store communications on in-store web

File incident reports when any customer or staff medication or privacy incidents occur

Experience, Skills & Qualifications:

Independent thinking and decision making - makes decisions when dealing with issues or problems

Plan, coordinate and delegate assignments and provide coaching to Pharmacy colleagues

Proven ability to drive and build the business, lead by example and support enterprise programs

Commitment to providing exceptional customer service

Superior customer relations skills and a strong sense of professionalism

Strong problem-solving skills including experience formulating and executing action plans

Strong personal computing skills and knowledge of Pharmacy systems a definite asset

Ensure all Health & Safety procedures are followed to provide a healthy and safe work environment

Complete mandatory training and voluntary continuing education workshops, as needed

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Why work in a Shoppers Drug Mart store?

Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.

Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.