Pharma Case Manager - Patient Support & Outreach

AmerisourceBergen; Quebec; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading pharmaceutical services company is seeking a dedicated Caseworker in Quebec to manage patient programs and provide telephone support to healthcare professionals. Candidates should have a recognized two-year degree and at least one year in customer service. Bilingual skills in French and English are preferred. This role offers competitive benefits and a chance to improve the lives of patients through impactful case management.

Benefits

Comprehensive medical, dental, and vision care

Paid parental leave

Professional development resources

Qualifications

• Requires broad training in business administration, accountancy, or similar.
• A minimum of one year experience in customer service.
• Experience in the medical and pharmaceutical field is an asset.

Responsibilities

• Manage assigned projects and/or cases.
• Document each activity in program specific database.
• Provide telephone support for healthcare professionals and funding bodies.

Skills

Customer service

Bilingual (French/English)

Attention to detail

Problem solving

Education

Two-year associate's degree or equivalent experience

Tools

Word

Excel

Outlook

Job description

A leading pharmaceutical services company is seeking a dedicated Caseworker in Quebec to manage patient programs and provide telephone support to healthcare professionals. Candidates should have a recognized two-year degree and at least one year in customer service. Bilingual skills in French and English are preferred. This role offers competitive benefits and a chance to improve the lives of patients through impactful case management.