Pet Trainer

PetSmart; Toronto; Presencial; CAD 20.664 - 30.307; Tempo integral

Benefícios oferecidos por esta vaga

Paid Weekly

Health & Wellness Benefits*

Group Registered Retirement Plan (RRSP

with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Resumo da vaga

PetSmart’s Pet Training Instructor role involves engaging with pet parents and their pets to deliver positive training experiences in-store, in-person or online. You will educate customers on the benefits of our training curriculum and actively promote classes while maintaining accurate training records.

We value flexibility, strong communication, and the ability to work evenings, weekends and holidays. This position supports our culture of care for pets and their families, with opportunities

Qualificações

• 1-2 years of retail experience in a customer-focused environment.
• Proficiency in computer applications.
• Ability to react under pressure and maintain composure.
• Flexibility in schedule, able to work evenings, weekends, and holidays as needed
• Strong organizational skills and attention to detail.
• Strong written and verbal communication skills.

Responsabilidades

• Engage with pet parents and pets to deliver positive training experiences.
• Actively sell training classes in store, over the phone and online.
• Educate pet parents about the benefits of the training curriculum.
• Maintain paperwork related to pet training and class schedules.
• Create a safe, clean training area and collaborate with store teams.

Conhecimentos

Customer service

Communication

Flexibility

Attention to detail

Written communication

Formação

Accredited in PetSmart Training Instructor Course

Descrição da vaga

• Health & Wellness Benefits*

PetSmart does Anything for Pets – JOIN OUR TEAM!

Pet Trainer

About Life At PetSmart

Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and teamwork. Our goal is to create a culture where associates learn and grow together, thrive as effective teams, and challenge each other to be the best they can be.

Benefits That Benefit You

Take care of yourself and your family members—whether they be two-legged or four, have feathers, fur, or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our AWEsome offerings:

• Paid Weekly


• Health & Wellness Benefits*


• Group Registered Retirement Plan (RRSP) with company match


• Paid Time off for full-time associates


• Associate discounts


• Tuition Assistance


• Career pathing


• Development opportunities

Job Summary

PetSmart’s Pet Training Instructor is responsible for engaging with pet parents and their pets while providing positive experiences and upholding the company’s vision, mission, values, and strategy. They will actively seek out pets and pet parents to educate them on the benefits of pet training and will deliver pet training services in accordance with PetSmart’s curriculum.

Essential Responsibilities

• Responsible for pet parent experience and outcomes conducted over the telephone, in person or online, and responding to pet parent concerns.


• Actively sell training classes in store, over the phone and online.


• Educates pet parents about the benefits of our entire pet training curriculum.


• Maintains all paperwork related to pet training.


• Educates fellow associates and acts as the subject matter expert for their location on the benefits of pet training.


• Schedules training classes as outlined by the Company expectations.


• Responsible for creating a safe environment for the people and pets in their classes and surrounding areas of the store.


• Ensures the pet training area and surrounding areas are clean and presentable.


• Recognize associates for their contributions to selling pet training.


• Responsible for taking immediate action when a sick/injured pet is identified in the store; transport to the vet as needed.


• Recommends, informs and sells merchandise and services.


• Assists and works in other departments as required. Other duties may be assigned.


• Participates in our culture of Belonging and Recognition.


• Follows all Company Policies and Procedures.

Qualifications

• 1-2 years of retail experience in a customer-focused environment.


• Accredited in PetSmart Training Instructor Course


• Proficiency in computer applications.


• Ability to react under pressure and maintain composure.


• Flexibility in schedule, able to work evenings, weekends, and holidays as needed


• Strong organizational skills and attention to detail.


• Strong written and verbal communication skills.

Essential Physical Demands And Work Enviorment

• Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


• Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception.


• While performing this job, the associate is occasionally exposed to moving mechanical parts and a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common.

Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom—you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.

PetSmart is an Equal Opportunity Employer

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.

This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. This position is paid on a per hour basis. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at https://benefits.petsmart.com/ca/

• Part-time employees in Saskatchewan only may be eligible for medical and other benefits after completing six months of continuous service and working an average of at least 15 hours per week.