Pet Groomer Trainee

PetSmart; London; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading pet care retailer in London, Ontario is seeking a Pet Groomer Trainee to provide best-in-class salon services. The role involves engaging with pet parents, performing grooming services, and ensuring a safe environment for pets. Ideal candidates will complete the Salon Academy training and possess strong communication skills. This position offers various benefits including health care and tuition assistance.

Benefits

Paid weekly

Health benefits: medical, dental, vision

Tuition assistance

Paid time off for full-time associates

Development opportunities

Qualifications

• Successful completion of PetSmart’s Salon Academy training and safety certification program.
• Prior grooming experience preferred.
• Strong written and verbal communication skills.

Responsibilities

• Perform various grooming services per PetSmart's standards.
• Manage the pet parent experience both in-person and over the phone.
• Recommends additional health and wellness solutions to pet parents.

Skills

Organizational skills

Communication skills

Computer proficiency

Flexibility in schedule

Education

Completion of PetSmart’s Salon Academy training

Job description

PetSmart – Pet Groomer Trainee

PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM!

Job Summary

PetSmart’s Pet Groomer Trainee (Pet Stylist in Training) engages with pet parents and their pets, providing positive experiences and best‑in‑class salon services. The role receives instruction from experienced Professional Styling teams, supports store cleanliness, recommends solutions for pet parents, and ensures pet safety standards.

Essential Responsibilities

• Performs full menu of bath, brush and grooming services and standalone services (nail trims, teeth brushing, sanitary services) in accordance with PetSmart’s bathing standards.
• Demonstrates safe technical skills that meet or exceed the company’s minimum expectations.
• Recommends additional health and wellness solutions with pet parents based on pets’ needs.
• Manages the pet parent experience and outcomes in person, over the phone and at the sales register.
• Greets pet parents, answers their questions, and assists with salon reservations.
• Conducts salon appointment reminder calls, maintains client records, and consults with pet parents on services offered.
• Performs check‑in and check‑out procedures for grooming appointments, including applicable paperwork and rebooking.
• Promotes opportunities to grow salon sales to help achieve sales targets and productivity.
• Recommends, informs, and sells merchandise and services.
• Maintains highest level of cleanliness, sanitation, and humane conditions for all pets in the grooming area, performing daily cleaning per the maintenance checklist.
• Takes immediate action when a sick or injured pet is identified; transports to the vet as needed.
• Assists and works in other departments as required; other duties may be assigned.
• Participates in the culture of Belonging and Recognition.
• Follows all company policies and procedures.

Qualifications

• Successful completion of PetSmart’s Salon Academy training and safety certification program.
• Prior grooming experience preferred; may be asked to complete a technical exam.
• Proficiency in computer applications.
• Ability to react under pressure and maintain composure.
• Flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Strong organizational skills and attention to detail and safety measures.
• Strong written and verbal communication skills.

Physical Demands and Work Environment

• Requires standing, walking, climbing a ladder, and using hands to handle, feel, hold, write, etc.; frequently reaching, stooping, kneeling, crouching, talking, and hearing.
• Frequent lifting and/or moving up to 50 pounds; occasional team lift of more than 100 pounds.
• May be exposed to moving mechanical parts, a wet environment with pet hair, moderate to high noise levels, and live animals.

Benefits

• Paid weekly
• Health benefits: medical, dental, vision
• Retirement plan
• Tuition assistance
• Associate discounts and perks
• Paid time off for full‑time associates
• Career pathing
• Development opportunities

Equal Employment Opportunity

PetSmart provides equal opportunity for all associates and job applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.