Pet Groomer: Create Joyful Pets & Satisfied Parents

PetSmart; Saint John; On-site; CAD 32,000 - 44,000; Full time

Benefits offered by this job

Health & Wellness Benefits*

Group RRSP with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart’s Pet Stylist (Dog Groomer) is responsible for engaging with pet parents and their pets while providing positive experiences and best in class salon services while upholding the company’s vision, mission, values, and strategy. This role shares responsibility of cleanliness and pet health and safety standards.

Grooming a full menu of bath, brush and grooming services, the position offers opportunities to grow with a values-based culture and access to benefits such as health and wellness

Qualifications

• Prior grooming experience required or completion of Salon Academy training.
• Proficiency in computer applications.
• Ability to work evenings, weekends and holidays.
• Strong organizational and safety skills.
• Effective written and verbal communication.

Responsibilities

• Independently performs full menu of bath, brush and grooming services.
• Recommends additional health and wellness solutions with pet parents.
• Responsible for the pet parent experience and outcomes conducted in person, over the phone and at the sales register.
• Greets pet parents, answers their questions and assists with making reservations in the salon.
• Conducts salon appointment reminder calls, maintains client records and consults with pet parents on services offered.
• Performs check-in and check-out procedures for grooming appointments, including applicable paperwork and rebooking.
• Promotes opportunities to grow salon sales to help achieve sales targets and productivity, and any other relevant salon metrics.
• Recommends, informs, and sells merchandise and services.
• Maintains the highest level of cleanliness, sanitation, and humane conditions for all pets in the grooming area.
• Responsible for taking immediate action when a sick/injured pet is identified in the store; transport to the vet as needed.
• Assists and works in other departments as required. Other duties may be assigned.
• Participates in our culture of Belonging and Recognition.

Skills

Grooming experience

Adaptability under pressure

Strong communication

Education

PetSmart Salon Academy

Job description

PetSmart’s Pet Stylist (Dog Groomer) is responsible for engaging with pet parents and their pets while providing positive experiences and best in class salon services while upholding the company’s vision, mission, values, and strategy. This role shares responsibility of cleanliness and pet health and safety standards.

Grooming a full menu of bath, brush and grooming services, the position offers opportunities to grow with a values-based culture and access to benefits such as health and wellness