Pet Care Guest Experience Specialist

Fetch Veterinary; Brandon; On-site; CAD 40,000 - 55,000; Full time

Job summary

A veterinary service provider in Brandon, Manitoba is looking for a Guest Services Representative to be the first point of contact for guests and their pets. This role involves greeting clients, answering inquiries, scheduling appointments, and managing administrative tasks to create a welcoming atmosphere. Previous guest service experience and excellent communication skills are essential. The position offers a supportive environment where compassion for animals is paramount, alongside a competitive benefits package, including health care and paid time off.

Benefits

Health Care Plan

Paid Family Leave

401K with Company Match

Life Insurance

Paid Time Off

Holiday Pay

Short Term & Long Term Disability

Employee Assistance Program

Team Member Pet Wellness Plan

Continuing Education

Tuition Reimbursement

Qualifications

• Previous experience in guest services.
• Strong multitasking skills in a fast-paced environment.
• Comfortable handling emotionally charged situations.

Responsibilities

• Greet guests warmly and ensure smooth check-in/check-out.
• Answer calls and schedule appointments.
• Maintain accurate client and patient records.

Skills

Excellent interpersonal and communication skills

Ability to multitask

Attention to detail

Empathy and professionalism

Computer proficiency

Tools

ezyVet management software

Job description

A veterinary service provider in Brandon, Manitoba is looking for a Guest Services Representative to be the first point of contact for guests and their pets. This role involves greeting clients, answering inquiries, scheduling appointments, and managing administrative tasks to create a welcoming atmosphere. Previous guest service experience and excellent communication skills are essential. The position offers a supportive environment where compassion for animals is paramount, alongside a competitive benefits package, including health care and paid time off.