Pet Care Experience Lead — Retail Supervisor

PetSmart Store Support Group, Inc.; Moose Jaw; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading pet care company in Canada seeks a Retail Customer Service Supervisor to lead associate development and elevate the pet parent experience. This role emphasizes training, store cleanliness, and ensuring a safe environment for both customers and pets. Ideal candidates have strong leadership skills and at least 2 years of retail experience. The position requires flexibility in working hours, including evenings and weekends. Join us for a chance to make a meaningful impact every day!

Benefits

Health & Wellness Benefits

Group Registered Retirement Plan (RRSP) with company match

Paid Time off for full-time associates

Tuition Assistance

Career pathing

Development opportunities

Qualifications

• 2+ years of retail experience in a customer-focused environment.
• Leadership experience preferred.
• Full-time availability with evening and weekend flexibility.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail.

Responsibilities

• Provide exceptional service to pet parents.
• Lead and support the associate development.
• Promote store events and marketing initiatives.
• Maintain store standards and ensure a safe environment.

Skills

Customer service experience

Leadership

Communication skills

Organizational skills

Job description

A leading pet care company in Canada seeks a Retail Customer Service Supervisor to lead associate development and elevate the pet parent experience. This role emphasizes training, store cleanliness, and ensuring a safe environment for both customers and pets. Ideal candidates have strong leadership skills and at least 2 years of retail experience. The position requires flexibility in working hours, including evenings and weekends. Join us for a chance to make a meaningful impact every day!