Pet Care Experience Lead — Retail Supervisor

PetSmart Store Support Group, Inc.; Hamilton; On-site; CAD 50,000 - 60,000; Full time

Job summary

A leading pet retail chain is seeking a Retail Customer Service Supervisor (Key Holder) in Hamilton, Ontario. The role involves leading customer service initiatives, overseeing associate development, and ensuring store standards. Candidates should have 2+ years of retail experience and strong leadership skills. Benefits include health and wellness packages, paid time off, and a retirement plan. The position offers a rewarding opportunity to create meaningful pet experiences while leading a dedicated team.

Benefits

Paid Weekly

Health & Wellness Benefits

Group Registered Retirement Plan with company match

Paid Time off

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Qualifications

• Retail experience in a customer-focused environment.
• Leadership capabilities to guide associates.
• Flexibility in schedule including evenings and weekends.

Responsibilities

• Drive pet parent experience strategies and support associates.
• Ensure compliance with safety and operational standards.
• Coordinate store events and manage live pet sales.

Skills

Customer service orientation

Leadership

Communication skills

Organizational skills

Education

2+ years of retail experience

Leadership experience preferred

Tools

Computer applications

Job description

A leading pet retail chain is seeking a Retail Customer Service Supervisor (Key Holder) in Hamilton, Ontario. The role involves leading customer service initiatives, overseeing associate development, and ensuring store standards. Candidates should have 2+ years of retail experience and strong leadership skills. Benefits include health and wellness packages, paid time off, and a retirement plan. The position offers a rewarding opportunity to create meaningful pet experiences while leading a dedicated team.