Pet Care Experience Lead — Retail Supervisor

PetSmart Store Support Group, Inc.; Coquitlam; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading pet retailer in Metro Vancouver is seeking a Retail Customer Service Supervisor to enhance the shopping experience for pet parents. This position involves leadership responsibilities, including training and mentoring associates, overseeing store operations, and ensuring a clean and safe environment. Ideal candidates will have over 2 years of retail experience, excellent communication skills, and a passion for pets. Join a team that values your contribution and offers a range of benefits.

Benefits

Health & Wellness Benefits

Group Registered Retirement Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Qualifications

• 2+ years of retail experience in a customer-focused environment.
• Leadership experience preferred.
• Full-time availability required, flexibility in schedule.

Responsibilities

• Facilitates associate experience and supports development.
• Responsible for pet parent experience and outcomes.
• Promotes and coordinates store events and marketing.

Skills

Customer service

Leadership

Communication

Organizational skills

Job description

A leading pet retailer in Metro Vancouver is seeking a Retail Customer Service Supervisor to enhance the shopping experience for pet parents. This position involves leadership responsibilities, including training and mentoring associates, overseeing store operations, and ensuring a clean and safe environment. Ideal candidates will have over 2 years of retail experience, excellent communication skills, and a passion for pets. Join a team that values your contribution and offers a range of benefits.