Pet Care Experience Lead — Retail Supervisor

PetSmart Store Support Group, Inc.; Calgary; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading pet retail company in Calgary seeks a Retail Customer Service Supervisor (Key Holder) to enhance the pet parent experience and oversee store operations. This role involves developing associates, driving customer engagement, and maintaining store standards. The ideal candidate will bring a strong customer service background, leadership experience, and a commitment to creating meaningful experiences for pets and their owners. Full-time availability is essential for this rewarding position. Join our team and make a difference every day!

Benefits

Paid Weekly

Health & Wellness Benefits

Group Registered Retirement Plan (RRSP) with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Qualifications

• 2+ years of retail experience in a customer-focused environment.
• Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays.
• Strong written and verbal communication skills.

Responsibilities

• Provide exceptional pet parent service.
• Support associate development and training.
• Ensure compliance with policies and procedures.

Skills

Customer service

Leadership

Communication

Organizational skills

Job description

A leading pet retail company in Calgary seeks a Retail Customer Service Supervisor (Key Holder) to enhance the pet parent experience and oversee store operations. This role involves developing associates, driving customer engagement, and maintaining store standards. The ideal candidate will bring a strong customer service background, leadership experience, and a commitment to creating meaningful experiences for pets and their owners. Full-time availability is essential for this rewarding position. Join our team and make a difference every day!