Personas Service Manager

Gateway Casinos & Entertainment; Burnaby; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading gaming and entertainment company in Burnaby is seeking a Food and Beverage Service Manager. This role requires strong leadership skills and experience in restaurant supervision. You will supervise operations, manage staff performance, and ensure high-quality guest experiences in a fast-paced restaurant setting. The position includes competitive pay, benefits, and opportunities for career advancement in a dynamic work environment.

Benefits

Full benefits package for full-time employees

Retirement savings plan

Supportive work environment

Family and friends discounts

Training opportunities

Qualifications

• Proven ability to lead and motivate a team.
• Strong customer service orientation and communication skills.
• Ability to manage multiple tasks in a high-pressure environment.

Responsibilities

• Supervise daily operations of the restaurant.
• Train employees in food handling and service standards.
• Ensure compliance with company policies and procedures.

Skills

Leadership skills

Problem-solving skills

Customer service skills

Time-management

Detail-oriented

Education

2 years of experience in restaurant supervision

Tools

Computer skills

Job description

Burnaby,BC Food and Beverage Personas Patio + Restaurant + Lounge Full-Time (Regular) Shift Assignment: Flexible to work any shift

Be the Leader at the Heart of the Action

Are you a dynamic, hands-on professional with a passion for hospitality and a talent for bringing out the best in people? Gateway is looking for an experienced Food and Beverage Service Manager who thrives in a fast-paced environment and knows how to lead from the front. If you're driven, dependable, and confident managing everything from guest experience to staff accountability, we want to hear from you.

In this key leadership role, you’ll be fully engaged on the floor—connecting with guests, guiding your team, and ensuring every shift runs smoothly, safely, and in line with company standards. Experience in managing service flow, guest intoxication, and venue capacity is essential. This is your opportunity to join a growing national brand offering a competitive salary, premium benefits, and real potential for career growth.

If you're ready to take your career to the next level in a high-energy, rewarding environment—Gateway is your next step.

We Provide

• Full benefits package for full-time employees
• Retirement savings plan
• Exciting, supportive and fun work environment
• Family and friends discounts on travel, tech, food, beverage, and fitness
• Development and training opportunities

Key Responsibilities

• Supervises the day to day operations of the restaurant
• Motivates employees to provide excellence in service and ensures our guests experience exceeds their expectations.
• Actively participates in the training and instruction of employees in proper food handling procedures, quality service standards and all other department procedures.
• Manages team efficiencies as it pertains to the operation and its needs.
• Responsible for ensuring completion of opening and closing procedures with in the restaurant including cash-outs & daily sales reporting.
• Maintains compliance with company policies and procedures.
• Enforces Serving It Right & company polices of guest capacity and consumption of alcohol.

What You Bring

• Rock-solid leadership skills and ability to direct and supervise staff.
• Excellent problem-solving skills, ability to manage issues and empower a team to excel.
• High level of customer service skills, ability to communicate with guests to ensure satisfaction.
• Time-management savvy and expert multitasker who thrives in the excitement of restaurant & casino operations.
• Proven to be detail oriented, reliable, punctual, efficient, and diligent in duties and responsibilities.
• Benefit from working flexible hours, evenings, and weekends.
• Working knowledge with computer skills in word processing, spreadsheets, and email internet navigation
• 2 years of experience in restaurant supervision or an equivalent combination of education and experience.
• Serving It Right
• Night club experience is an asset.

Why Work With Us?

Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 27 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it's like to be on a team that values your vision, skill and energy.

Get to Know Gateway

Gateway Casinos & Entertainment Limited is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and Personas Restaurant + Patio. In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at www.gatewaycasinos.com.

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Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team-Work and Exceptional Customer Service. We are committed to providing an inclusive and barrier free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know.