Personal Support Worker (2026-395-CC)

Woodgreen-Community-Services; Toronto; On-site; CAD 28,000 - 39,000; Full time

Job summary

WoodGreen is seeking a Personal Support Worker to provide client-centered, culturally competent care at our on-site location in Toronto. The role focuses on ADLs/iADLs support, medication reminders, and collaboration with care teams to promote independence and dignity.

You'll work 35 hours/week, Monday to Friday 3pm-11pm, with occasional weekend shifts, and must hold a PSW Certification. Join a supportive, inclusive organization committed to community wellbeing.

Qualifications

• PSW Certification is required.
• Commitment to client-centered, culturally competent care.
• Knowledge of ADLs and iADLs.
• Ability to work with interdisciplinary teams.

Responsibilities

• Deliver client-centered personal care that promotes dignity and independence.
• Assist with ADLs including feeding, transfers, bathing, and hygiene.
• Support iADLs such as light housekeeping and meal preparation.
• Provide medication reminders or assistance per policy.
• Document changes and communicate with caregivers and team.
• Respond to emergencies following established protocols.

Skills

ADLs

iADLs

Communication

Teamwork

Flexibility

Cultural competence

Education

PSW Certification

Job description

• Employment Type: Personal Support Worker, Bargaining Unit
• Work Hours: 35 hours/week, Mon-Fri, 3pm-11pm (This position includes some weekend shifts each month).
• Work Setting: Onsite Required – 185 Cummer Avenue, Toronto, Ontario
• Salary: $24.37/hour
• Application Deadline: November 4, 2026, by 11:59 pm

Program Overview – Supportive Housing, Community Care

Personal Support Workers (PSWs) play a vital role in supporting individuals who need assistance with daily living activities (ADLs) and instrumental activities of daily living (iADLs). Guided by an established care plan, PSWs provide personalized support that respects each client’s abilities and promotes independence wherever possible.In this role, you will help foster dignity, enhance quality of life, and reduce social isolation for seniors and adults who may have physical, mental, health, or cognitive disabilities. You will work with compassion and cultural sensitivity, ensuring care is inclusive and responsive to the diverse needs of our community, including those who have experienced systemic barriers or marginalization.

What You Will Do

• Deliver client-centered, culturally competent personal care that promotes dignity and independence.
• Assist with activities of daily living (ADLs) such as feeding, transfers, bathing, skin care, oral hygiene, toileting, and continence care.
• Support instrumental activities of daily living (iADLs) including light housekeeping, laundry, meal preparation, and bulk shopping.
• Provide medication assistance or reminders in line with policy.
• Perform delegated tasks (controlled and non-controlled acts) as taught by a Regulated Health Professional and in accordance with policies.
• Observe and document changes in clients’ physical, mental, or cognitive health and report unsafe conditions promptly.
• Maintain accurate progress notes and communication logs in client files and management software.
• Communicate and collaborate with caregivers and stakeholders to ensure preferred approaches to care.
• Respond appropriately to changes in behaviour and elevate to management when needed; work with interdisciplinary teams to support clients.
• Apply proper food handling, infection prevention, and personal protective equipment practices.
• Monitor program supplies and report shortages to the Manager.
• Respond appropriately to emergencies following established protocols.
• Participate in supervision, training, and team meetings; seek clarification on policies or incidents when required.
• Foster teamwork and uphold anti-racism and community development principles within the program.
• Maintain ongoing education and training as directed; represent the unit on internal committees when assigned.
• Due to WoodGreen's multi-site locations, we reserve the right to relocate the incumbent to another site, in the same position performing the same duties, as may be dictated by program needs. Reasonable notice of such site relocation will be given.

Working Conditions

• This position includes some evening, and weekend shifts each month.
• Work environment may involve exposure to second-hand smoke, odors, pests, and situations where clients use substances or situations where clients may use substances or experience incontinence.
• Clients may express distress through language or behavior, including swearing
• Ability to lift up to 40 lbs is required.

What You Bring to the Team

• PSW Certification (required).
• Commitment to a client-centered, culturally competent approach that ensures high-quality personal care.
• Strong understanding of supporting clients with activities of daily living (ADLs) and instrumental activities of daily living (iADLs).
• Knowledge of behavioral management techniques and strategies for responsive care.
• Familiarity with gerontology issues, as well as health care and social service systems.

What Will Set You Apart

• Strong communication skills—verbal, written, listening, and reporting.
• Ability to work effectively as part of a collaborative team.
• Flexibility and sound judgment in assessing and responding to client needs.
• Knowledge of behavioral management techniques and approaches.
• Understanding of gerontology issues, health care, and social service systems.
• Food safety handling skills (Food Handling Certificate is an asset).
• Commitment to maintaining personal and program environment hygiene.

WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People & Culture representatives at [e-mail] of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.

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