Personal Support Worker

The Salvation Army International

Ottawa

On-site

CAD 40,000 - 41,000

Full time

14 days+

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Benefits offered by this job

Health and dental benefits

RRSPs

Paid vacation and sick time

Flexible work options

Job summary

The Salvation Army International in Canada invites applications for a Personal Support Worker. This role provides excellent personal care to clients per a care plan, including activities of daily living, meals, mobility support, and participation in recreational activities.

You will document changes, follow infection control protocols, and maintain a safe, respectful care environment. Qualifications include Grade 12 or equivalent and PSW certification, plus 2 years of related experience and

Qualifications

Completion of Grade 12 or equivalent plus certification as a Personal Support Worker through a recognized College or educational institution (or other provincial requirements).
At least 2 years of related experience or an acceptable combination of education and experience.
Basic computer knowledge.

Responsibilities

Assist clients with hygiene, grooming, dressing, toileting, and mobility per care plans.
Serve meals, assist with feeding and monitor dietary restrictions.
Use body mechanics and assistive devices to transfer and position clients safely.
Document observations and report changes to staff promptly.
Follow infection prevention protocols and health and safety regulations.
Encourage participation in activities to support mental and emotional well-being.
Complete incident reports and maintain care records with privacy in mind.
Provide empathetic communication and maintain professional boundaries.
Assist with laundry, bed changes, and caring for client belongings.

Skills

Hygiene support

Mobility assistance

Feeding support

Transfers and positioning

Observation reporting

Empathetic communication

Teamwork

Infection control

Safety awareness

Education

Grade 12 or equivalent + PSW certification

Tools

Basic computer knowledge

Job description

Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

POSITION PURPOSE SUMMARY:

This role provides excellent personal care to clients according to the established client care plan including all components of activities of daily living and supporting participation in recreational and therapeutic activities. The role contributes to the broader mission and values of The Salvation Army, upholding standards of service that reflect its spiritual and social commitment to the community.

ACCOUNTABILITIES:

Assist clients with hygiene, grooming, dressing, toileting, and mobility in accordance with individual care plans and organizational policies.
Serve meals, assist with feeding, when necessary, monitor dietary restrictions, and accurately document food and fluid intake.
Use proper body mechanics and mechanical aids (e.g., lifts, wheelchairs) to assist clients with transfers, ambulation, and positioning to ensure safety and comfort.
Monitor clients' physical, emotional, and cognitive conditions; promptly report changes to registered staff and document observations accurately.
Follow all infection prevention protocols and health and safety regulations to maintain a clean, safe, and respectful care environment.
Encourage and support participation in scheduled activities and social interactions to promote clients’ mental and emotional well-being.
Complete incident reports, update care records, and ensure compliance with privacy and documentation standards as directed.
Act swiftly and professionally in emergency situations, applying First Aid or crisis response training as required.
Communicate empathetically with clients and families, maintaining respectful, professional boundaries while supporting individualized care.
Assist with laundry, bed changes, and maintenance of personal belongings to ensure a tidy and dignified living space for clients.
Maintain respectful and ethical relationships with clients, colleagues, in accordance with The Salvation Army policies and professional standards.
Represent the organization in a respectful and professional manner, reflecting the mission and values of The Salvation Army.
Other related duties as assigned.

CRITICAL RELATIONSHIP MANAGEMENT:

Internal: Ministry Unit leadership, staff, and volunteers. External: guests/clients of ministry unit in person.

FINANCIAL AND MATERIALS MANAGEMENT:

May be involved in minor financial transactions on a regular or relief basis and is expected to exercise sound judgment in the use of organizational and personal resources.
May be authorized to handle small amounts of cash, including disbursements and collections.
May have access to confidential and sensitive information and is expected to maintain strict confidentiality at all times.

WORKING CONDITIONS:

Work is primarily performed indoors within a ministry unit or facility.
The role requires standing, walking, bending, and lifting of items up to 30 lbs.
The incumbent may interact with individuals displaying challenging behaviours.
This role may require shift work, work over weekends, statutory holidays and extended hours.

Education, Qualifications and Certifications:

Completion of Grade 12 or equivalent plus certification as a Personal Support Workers through a recognized College or educational institution (or other provincial requirements).

Experience and Knowledge Requirements:

At least 2 years of related experience is a minimum requirement for this role.
An alternative level or combination of education and experience may be acceptable.
Basic computer knowledge.

Skills and Capabilities:

Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
Ability to offer care in a respectful manner, to assess and report changes in physical and emotional well-being.
Adaptability to change and frequent interruptions.
Ability to work effectively in a team-oriented environment and take the initiative.
Strong oral and written communication skills.
Strong organizational skills and the ability to follow detailed instructions accurately.
Display initiative in identifying and completing work to be done.
High level of integrity, confidentiality, and professional ethics, with a balanced sense of fairness and flexibility.
Demonstrated attention to detail with good analytical and problem-solving skills.
Demonstrated patience, understanding, and professionalism in all interactions.
Excellent interpersonal and communication skills, including active listening, empathy, and the ability to work effectively with staff, clients, families, volunteers, and visitors from diverse cultural backgrounds.

Disclaimer:

This job profile is a generic, territory-wide representation of the job class and is intended for informational purposes only. It does not replace or supersede the official job description as defined in the applicable collective agreement. For specific duties, responsibilities, and terms of employment, please refer to the collectively bargained job description.

Compensation:

The target hiring range for this position is $29.06 to $29.39 with a maximum of $29.71.

Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. Whether at the front-lines or in a support role, as part of our team you’ll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service. We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth. If you’re looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our dynamic team. There is a place for everyone to belong at The Salvation Army.