Personal Support Manager

SEHC; Golden Horseshoe; On-site; CAD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive benefits

Pension plan

Hybrid work model

Car-loan support

Housing solutions

Staff perks

Job summary

SE Health in Ontario seeks a Personal Support Manager (RPN) to lead a PSW team delivering client care in the Central Simcoe Region. You will drive performance, support staff development, and manage resources while upholding Saint Elizabeth’s values and standards.

The role requires an active Ontario RPN license, a bachelor’s degree or diploma, and strong leadership and communication skills. A hybrid work model is offered with comprehensive benefits and growth opportunities.

Qualifications

• RPN with current Ontario license in good standing.
• Bachelor's degree or diploma required.
• Minimum 1 year leadership/management experience preferred.
• Minimum 6 months community nursing experience preferred.
• Strong interpersonal and communication skills.
• Ability to work independently and as part of a team.

Responsibilities

• Provide leadership to PSW staff and drive performance targets.
• Maximize team performance using efficient resource use.
• Promote engagement with private pay services when appropriate.
• Forecast resource needs using projections.
• Implement clear communication to align vision and collaboration.
• Support special projects or new programs as required.

Skills

Leadership

Communication

Scheduling systems

Teamwork

On-call rotation

Driver's license

CPR certificate

Independent work

Education

Bachelor's degree or diploma

Tools

Scheduling software

Computer skills

Job description

As a Personal Support Manager (RPN - Registered Practical Nurse), you will oversee the delivery of client care for a community PSW team in the Central Simcoe Region. You will ensure high quality care is delivered by engaged and experienced PSWs. You will manage client, employee, and operational metrics to ensure team performance. You will support the team, drawing from the practical experience. You will bring, strong clinical, customer service, and technical skills.

• Competitive Total Rewards
  So much more than a paycheque! Enjoy comprehensive benefits, pension, flexible pay options, car-loan support, housing solutions and exclusive staff perks.
• Flexibility & Belonging
  Thrive with hybrid work, flexible scheduling and a supportive, inclusive culture that puts people first.
• Innovative.At SE, we are always looking for new, innovative ways to improve. You’ll be encouraged and supported to identify and make improvements to the way we do our work. As a social enterprise, we support research into Senior’s Health and Aging.
• Purpose & Impact Join a national social enterprise where your voice matters. Every role helps advance health, spark innovation and strengthen communities across Canada.

Growth That Meets Your Ambition

Access tuition support, training and meaningful career pathways across a growing, future-focused organization.

RESPONSIBILITIES and ACCOUNTABILITIES:

Operational Results

• Provide leadership and engage the staff to achieve or exceed performance targets.
• Maximize team performance through the effective and efficient utilization of resources.
• Promote engagement with SE’s private pay business, as appropriate for client circumstance
• Utilize projections in determining and forecasting resource needs.
• Implement communication strategies to promote shared vision and collaborative working relationships.
• Engage with and support special projects or new programs as required.

People Management and Team Development

• Regularly evaluate performance and ensure the development of PSW skills and competencies required to achieve Saint Elizabeth’s vision and strategies.
• Coach and manage employees with performance issues and consult appropriately with Human Resources.
• Interview, select, hire and onboard/orient new employees.
• Follow employee relations/labour relations processes and relevant policies and procedures.
• Facilitate and maintain team development, by providing opportunities to support staff education.
• Ensure compliance with all legislative requirements (Employment Standards, WSIB, Health & Safety legislation, etc.).

Quality Service Delivery:

• Conduct complaint and incident investigations relating to client/employee issues and develop appropriate risk management action plans as appropriate.
• Respond to client feedback and service inquires in a responsive and timely manner.
• Ensure client care plans are appropriate and executed consistently by the PSW team; support follow-up visits in the client home at regular intervals
• Communicate with staff and stakeholders in an effective and timely manner
• Take appropriate action to understand and meet client needs and preclude refusals of client service

REQUIREMENTS:

• A regulated health care professional RPN ( Registered Practical Nurse), holding a current professional license, in good standing, to practice in Ontario
• Bachelor’s degree or diploma is required.
• Minimum 1-year leadership/management is preferred.For internal Saint Elizabeth employees, we would be looking for minimum 1-2 years’ experience in a leadership capacity.
• A minimum of six (6) months community nursing experience preferred.
• Demonstrated Saint Elizabeth’s values and core leadership competencies.
• Excellent interpersonal and verbal/written communication skills.
• Ability to work independently and as part of a team.
• Thrives in a fast-paced environment, with multiple competing priorities.
• Outcome-oriented and able to achieve desired results.
• Sound understanding of documentation standards.
• Demonstrated leadership skills.
• Excellent computer skills/knowledge and familiarity with scheduling systems
• Ability to work in an on-call after hours rotation
• A vehicle and valid driver’s license
• Current CPR certificate
• Willing and able to provide care for our clients, if required.
• Performance management experience is preferred.

About SE Health

SE Health is a not-for-profit social enterprise advancing health with heart. With 115+ years of impact, we bring hope, happiness and exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone can realize their full health and well-being potential. We’re also an inclusive, supportive workplace offering competitive compensation, strong benefits and real opportunities to grow. We’re All In Together.

Accessibility

If you require accommodations due to illness or disability, please contact Talent Acquisition at [e-mail].

DEIA

At SE Health, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace where everyone feels respected, valued, and empowered to contribute and succeed.

AI and compensation details

We use AI to take notes during our interview. All applications and interviews are reviewed by our Talent Acquisition team. This role is a new addition position. The pay range is $50,000 to $65,000 annually, based on experience.