Personal Lines Team Leader

Brown & Brown; Markham; On-site; CAD 65,000 - 80,000; Full time

Job summary

A leading insurance brokerage firm is seeking a Personal Lines Team Leader in Markham, Ontario. In this role, you'll manage team performance, ensure compliance with standards, and drive continuous improvement. Ideal candidates should have 3+ years in the insurance industry, a RIBO license, and proficiency in EPIC and Microsoft Office. Join a workplace committed to diversity and inclusion.

Qualifications

• 3+ years’ experience in the insurance industry.
• RIBO license in good standing.
• Proficiency in Microsoft Windows environment.

Responsibilities

• Lead and manage team performance and operational processes.
• Ensure compliance with underwriting guidelines.
• Foster collaboration and continuous improvement within the team.

Skills

Leadership and coaching

Compliance management

Problem-solving

Team collaboration

Data integrity management

Quality control

Knowledge of insurance standards

EPIC software proficiency

Education

High School Diploma

Tools

EPIC

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Publisher

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking a Personal Lines Team Leader to join our growing team in Markham, Ontario!

In this role the Personal Lines Team Leader leads and manages team performance, compliance, and operational processes while fostering collaboration, ensuring quality standards, and driving continuous improvement to meet client, carrier, and organizational deliverables.

How You Will Contribute

• Coach, train and counsel team member performance within the unit to include customizing development plans and performance reviews.

• Oversee department processes and procedures to ensure compliance, service timeline delivery and adherence to Program underwriting guidelines.

• Manage time and attendance of supporting teammates within the unit.

• Drive continuous improvement of deliverables through the recommendation, development and implementation of best practices.

• Responsible for handling any escalations and problem solving the team may require.

• Facilitate interactions between teammates, units, departments and groups.

• Track and manage service guarantees and compliance processes to complete client, carrier and vendor deliverables.

• Ensure data integrity of electronic client files.

• Ensure Quality Control processes are completed in accordance to brokerage guidelines.

• Promote teamwork within department and profit center through support, knowledge sharing and a positive attitude.

• Promote a commitment to achieve or exceed internal and external performance standards.

• Participate in training opportunities to remain current on industry information, new product development, legislation, coverages, technology and continuing education required for valid licensing.

• Attend internal and external meetings when needed. • All other duties as assigned

Licenses and Certifications

• RIBO in good standing

Skills & Experience to be Successful

• High School Diploma.

• 3+ years’ experience in the insurance industry.

• Proficient knowledge in EPIC and Microsoft Windows environment, including but not limited to Word, Excel, Power Point, and Publisher. Able to create, edit, and merge letters, spreadsheets, labels, etc.

• Proficient knowledge use of office equipment (including but not limited to copy machines, printers, faxes, binding machine, etc.)

The Power to Be Yourself

We are an Equal Opportunity Employer. Brown & Brown is committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.