Personal Lines Account Manager

JOB-BORN Executive Search; Niagara Falls; On-site; CAD 50,000 - 65,000; Full time

Job summary

A well-established insurance brokerage in the Niagara Region is seeking an experienced Personal Account Manager to deliver exceptional client service, process renewals, and assist with claims. The ideal candidate will have a RIBO license, at least 2 years in the insurance industry, and strong communication skills. This full-time position offers competitive compensation and a comprehensive benefits package.

Benefits

Competitive compensation

Comprehensive benefits package

Career growth opportunities

Qualifications

• Minimum 2 years of experience in the insurance industry, preferably within Personal Lines.
• Proven ability to work independently and collaboratively in a fast-paced setting.
• Strong ability to manage multiple priorities effectively.

Responsibilities

• Deliver an exceptional client experience by understanding and meeting customer needs.
• Assist clients through the claims process ensuring timely follow-up and compassionate service.
• Collaborate with team members by sharing best practices.

Skills

Customer service orientation

Excellent verbal and written communication skills

Organizational skills

Education

RIBO License (Registered Insurance Brokers of Ontario)

Job description

Personal Account Manager Niagara Region

Our client a respected and established insurance brokerage in the Niagara Region is seeking an experienced Personal Account Manager to join their dedicated team. This is an exciting opportunity for a motivated insurance professional who thrives on delivering exceptional client service, building strong relationships and ensuring every client interaction reflects care, expertise and efficiency.

The Personal Account Manager will be responsible for providing an outstanding experience to personal lines clients servicing new and existing accounts, supporting renewals and endorsements and maintaining lasting relationships built on trust and value.

Key Responsibilities

• Deliver an exceptional client experience by understanding and meeting customer needs with professionalism and care.
• Process and review renewals, endorsements and re‑marketing with accuracy and attention to detail.
• Assist clients through the claims process ensuring timely follow‑up and compassionate service.
• Respond to all client inquiries promptly, providing clear and effective communication.
• Collaborate with team members by sharing best practices and contributing to a positive high‑performing work culture.
• Build and maintain strong relationships with insurance partners, underwriters and clients in a dynamic environment.

Qualifications and Skills

• RIBO License (Registered Insurance Brokers of Ontario) is required.
• Minimum 2 years of experience in the insurance industry, preferably within Personal Lines.
• Strong customer service orientation with the ability to anticipate client needs.
• Excellent verbal and written communication skills.
• Strong organizational skills and the ability to manage multiple priorities effectively.
• Proven ability to work both independently and collaboratively in a fast‑paced setting.
• A positive attitude, professional demeanor and commitment to continuous learning.

Why Join the Team

Work with a team that values professionalism, collaboration and client care.

Be part of a brokerage known for its outstanding reputation and long‑term client relationships.

Opportunity to grow your career in a supportive and forward‑thinking environment.

Competitive compensation and comprehensive benefits package.

Required Experience

Manager

Key Skills

Administration, Facilities Management, Advocacy, Aerospace, Cloud Computing, Back Office

Employment Type

Full‑Time

Experience

Years

Vacancy

1

Monthly Salary

Salary: 50,000 - 65,000

Call, Text or email me. Job ID # j-62439

ALWAYS ON THE HUNT FOR YOU !

Sue Warner CAIB

Executive Insurance Recruiter

JOB-BORN Executive Search Inc.