Personal Finance Advisor

Desjardins; Donnacona; Hybrid; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Annual bonus

Flexible vacation

Defined benefit pension

Group insurance

Telework equipment

Job summary

Desjardins in Quebec seeks a personal finance advisor to build lasting relationships with members and clients. You will listen to needs, provide tailored advice on investments, loans and insurance, and help choose solutions aligned with financial goals.

You’ll work with individuals and businesses, collaborate with partners, stay current on market trends, and contribute to community outreach. The role emphasizes service quality, risk awareness and a client-centric approach within a cooperative

Qualifications

• Bachelor’s degree in a related field.
• Minimum of one year of relevant experience.
• Knowledge of French is required.
• Knowledge of current financial, economic, political and legislative events.
• Desjardins products, services, and networks knowledge.

Responsibilities

• Advise members and clients on the best strategies and identify expected results.
• Manage business relationships, assess satisfaction and service quality, follow up and identify improvements.
• Stay up-to-date on the financial services industry and market trends.
• Participate in outreach activities and represent the caisse in the community.

Skills

Customer focus

Interpersonal savvy

Drive results

Nimble learning

Action oriented

Education

Bachelor’s degree

Job description

As a personal finance advisor, you’re responsible for developing and maintaining lasting and trusting business relationships with members and clients, to ensure they’re satisfied. Your role is to listen to members’ and clients’ needs, offer them advice that fits their financial situation and help them choose appropriate solutions to meet their financial goals. You work closely with a client base consisting mainly of individual members and businesses. Interpersonal savvy is therefore essential. You drive results by recommending investments, loans and insurance products. You use your expertise to balance member/client satisfaction, business objectives, profitability and sound and prudent risk management. You work with various partners and experts to design integrated strategies that meet the needs of members and clients. More specifically, you will be required to :

• Advise members and clients on the best strategies and work with them to identify expected results
• Manage business relationships, assess member/client satisfaction and service quality, follow up and identify areas for improvement
• Stay up-to-date on the financial services industry, market trends and best practices in your field
• Participate in outreach activities and represent the caisse in the community

What we offer*

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

*Benefits apply based on eligibility criteria.
#LI-Hybrid

What you bring to the table

• Bachelor’s degree in a related field
• A minimum of one year of relevant experience
• Please note that other combinations of qualifications and relevant experience may be considered
• Knowledge of French is required
• Knowledge of current financial, economic, political and legislative events
• All products and services aimed at caisse members and those offered by Desjardins Business Centres, Desjardins components and distribution networks, and those offered by competitors
• Debt management
• Notions of compliance with legislation respecting the distribution of financial products and services
• Understanding of the philosophy and fundamentals of financial services cooperatives
• Policies, legislation and standards related to products and services offered by the caisse
• Desjardins business processes
• Service standards Techniques used to assess and monitor individual financing applications
  Action oriented, Customer Focus, Differences, Drive results, Interpersonal Savvy, Nimble learning

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We’re committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there’s something we can do to help make the recruitment process or the job you’re applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)

Job Family

Member/client sales and service (FG)