Personal Care Specialist

AmerisourceBergen; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading pharmaceutical services provider is seeking a dedicated professional in Canada to serve as a key contact for patients. This remote role requires bilingualism in English and French and involvement in managing prescription drug coverage. Responsibilities include coordinating patient services, collaborating with healthcare professionals, and handling prescription coordination. Join a mission-driven team that prioritizes growth and inclusive culture while enjoying a comprehensive benefits package.

Benefits

Comprehensive benefits package

Opportunities for personal growth

Support for working families

Flexible schedule

Qualifications

• Bilingualism in English and French is essential.
• Experience in a customer service setting is required.
• Post-secondary education is an asset.
• Familiarity with reimbursement processes is beneficial.
• Strong analytical, organizational, and time management skills are critical.

Responsibilities

• Serve as the key point of contact for patients.
• Manage coverage for optimal prescription drug access.
• Coordinate patient services for timely therapy access.
• Collaborate with team and healthcare professionals.
• Handle prescription coordination and adverse event reporting.

Skills

Bilingualism in English and French

Customer service experience

Analytical skills

Organizational skills

Time management skills

Education

Post-secondary education certificate, diploma, or degree

Tools

SalesForce.com

Job description

Why consider this job opportunity

• Comprehensive benefits package, including medical, dental, and vision care
• Opportunities for personal growth through training programs and mentorship
• Support for working families, including backup dependent care and paid parental leave
• Work remotely with the flexibility to manage your schedule
• Be part of a mission-driven team focused on improving lives

What to Expect (Job Responsibilities)

• Serve as the key point of contact for patients, providing education on program services
• Manage all aspects of coverage to ensure optimal prescription drug coverage
• Coordinate patient services to ensure timely access to therapy
• Collaborate with team members and healthcare professionals for effective patient onboarding
• Handle prescription coordination and adverse event reporting

What is Required (Qualifications)

• Bilingualism in English and French is essential, especially for positions in Quebec
• Experience in a customer service setting
• Post-secondary education certificate, diploma, or degree is an asset
• Familiarity with public, private, and federal reimbursement processes
• Strong analytical, organizational, and time management skills

How to Stand Out (Preferred Qualifications)

• Experience in the pharmaceutical industry or health insurance
• Previous work using a CRM system, preferably SalesForce.com
• Knowledge of project management principles
• Familiarity with medical information and pharmacy operations

#PharmaceuticalServices #CustomerSupport #RemoteWork #CareerGrowth #InclusiveWorkCulture

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