Personal Banking Specialist - Service & Digital Guidance

BMO Financial Group; Loyalist; On-site; CAD 34,000 - 45,000; Full time

Job summary

A leading financial institution in Ontario is seeking a dedicated retail banking service representative to deliver exceptional service to customers. The role focuses on identifying customer needs and providing tailored financial solutions. Ideal candidates will possess strong interpersonal skills and a commitment to customer satisfaction. This position offers a salary range of $34,750 - $44,900 and includes various benefits such as health insurance and retirement savings plans.

Benefits

Health insurance

Tuition reimbursement

Retirement savings plans

Qualifications

• No prior experience necessary; post-secondary degree or certification in related field is desirable.
• Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
• An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.

Responsibilities

• Identifies customer needs and initiates referrals to colleagues.
• Supports customer requests for banking services, including transactions and inquiries.
• Acts as a key member of a collaborative branch team.

Skills

Customer service orientation

Interpersonal skills

Digital tools proficiency

Problem-solving

Education

Post-secondary degree or certification

Job description

A leading financial institution in Ontario is seeking a dedicated retail banking service representative to deliver exceptional service to customers. The role focuses on identifying customer needs and providing tailored financial solutions. Ideal candidates will possess strong interpersonal skills and a commitment to customer satisfaction. This position offers a salary range of $34,750 - $44,900 and includes various benefits such as health insurance and retirement savings plans.