Personal Banking Associate Trainee - Saint-Jérôme (Full Time)

TD Bank; Saint-Jérôme; On-site; CAD 46,000 - 61,000; Full time

Job summary

TD Bank at TD Canada Trust in Saint-Jérôme, Quebec, seeks a customer-focused associate to handle day-to-day banking interactions, advise on products and solutions, and promote services to customers and prospects. You will learn and apply TD processes while delivering a positive customer experience.

The candidate should have a High School diploma or 1+ years of relevant experience, basic MS Office skills, and strong communication. Mobility within the TD network may be required.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• IFC or equivalent within 90 days of start date.
• Post-Secondary or Undergraduate degree preferred.
• Proficiency in MS Office, branch software and internet.
• Knowledge of banking solutions and processes to advise customers.
• Self-starter with strong administration, organizational, planning and time management skills.
• Strong written and verbal communication abilities.

Responsibilities

• Engage customers in day-to-day advice needs and banking transactions.
• Understand customer needs and guide to the right contact for solutions.
• Educate customers on mobile, ATM, and online banking trends.
• Support frontline staff with scheduled cash and non-cash transactions.
• Recommend improvements to branch practices and processes.
• Participate in timely completion of business processes and procedures.
• Ensure documentation is accurate and compliant with TD policies.

Skills

Customer service

Communication

Time management

Organization

Problem solving

Digital banking knowledge

Team collaboration

Education

Investment Funds Canada (IFC) certification

Post-Secondary degree preferred

Tools

MS Office

Branch software

Internet

Job description

Work Location: Saint-Jérôme, Quebec, Canada

Hours: 37.5

Line of Business: Personal & Commercial Banking

Pay Details: 45 700$/$45,700 - 61 000$/$61,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview: At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

• Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions
• Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters
• Build customer confidence in emerging digital banking trends by educating them on mobile, ATM, and online banking
• Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management
• Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
• Participate in the timely and accurate completion of business processes and procedures
• Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics
• Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives

Job Requirements:

• High School diploma and/or 1+ years of relevant experience
• Investment Funds Canada (IFC) or equivalent - within 90 days of start date
• Post-Secondary or Undergraduate degree (in related field) preferred
• Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet
• Knowledge of banking solutions and processes to advise customers
• A self-starter who works independently in a dynamic work environment through strong administration, organizational, planning and time management skills
• A dynamic, diligent, and effective influencer with can-do attitude to exercise initiative and handle several tasks and changing priorities
• A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous, and effective manner

Trainee Mobility

This opportunity includes a mobility clause that requires a candidate to be mobile within the Assigned District. Upon completion of the training program, we intend to assign you to a position which will be compatible with your training. The timing of this posting will be determined by your progress in the training program and our ability to identify an appropriate opportunity. This may involve a transfer and geographic relocation to another TD location within your assigned region. It is our understanding that you are mobile to any location in this region. You are also aware that your geographic mobility is a condition of this employment.

#LI-Retail #IN-Retail

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and r