Personal Banking Associate - Future Opportunities - Inviting Applicants who identify as First N[...]

TD Securities; Regina; On-site; CAD 43,900 - 58,600; Full time

Benefits offered by this job

Health and well-being benefits

Savings and retirement programs

Paid time off

Job summary

A leading financial institution is seeking a Personal Banking Associate in Regina, Saskatchewan. This role involves engaging customers with their banking needs, providing advice, and promoting services. Ideal candidates will possess a high school diploma, relevant experience, and strong customer service skills. The role offers a competitive salary and opportunities for career development and training, contributing to an inclusive workplace environment.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Investment Funds Canada (IFC) or equivalent – post-appointment within 6 months.
• Knowledge of banking solutions and processes to advise customers.

Responsibilities

• Engage customers in advice needs and service transactions.
• Understand customer needs and guide them to appropriate solutions.
• Build customer confidence on digital banking trends.

Skills

Customer experience skills

Effective communication

Organizational skills

Dynamic work style

Proficiency in MS Office

Education

High School diploma

Post-Secondary or Undergraduate degree (in related field)

Job description

Job Description

Work Location: Regina, Saskatchewan, Canada

Hours: 37.5

Line Of Business: Personal & Commercial Banking

Pay Details: $43,900 - $58,600 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description

This posting is open to those who identify as First Nation (Status and Non-Status), Inuit, and Métis with interest in the Personal Banking Associate role. For other opportunities, please visit the TD Career Site.

Department Overview

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience. Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Role Overview

Can you establish, build, and maintain impactful relationships with our customers? Do you love working with customers and helping them with their financial needs? We are seeking a Personal Banking Associate for our branch office who can guide customers to the appropriate staff member for resolving their financial queries and banking needs, including new accounts, investment advice and banking solutions.

In This Role, a Typical Day May Look Like

• Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions
• Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters
• Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking
• Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management
• Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
• Participate in the timely and accurate completion of business processes and procedures
• Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics
• Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives

Job Requirements

• High School diploma and/or 1+ years of relevant experience
• Investment Funds Canada (IFC) or equivalent – post-appointment within 6 months
• Post-Secondary or Undergraduate degree (in related field) preferred
• Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet
• Knowledge of banking solutions and processes to advise customers
• A self-starter who works independently in a dynamic work environment through strong administration, organizational, planning and time management skills
• A dynamic, diligent, and effective influencer with can-do attitude to exercise initiative and handle several tasks and changing priorities
• A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous, and effective manner

Additional Information

At TD, we recognize there is more work to be done on our collective journey towards Truth and Reconciliation. We are applying our business, people and philanthropy to help create a more inclusive and sustainable tomorrow for First Nation, Inuit, and Métis communities across Canada. We believe this is a key step forward on our journey towards Truth and Reconciliation.

We are committed to the ongoing development and growth of colleagues, so that they can unlock their full potential and achieve their career goals. We treat colleagues with the same care, warmth and respect that we show our customers, and we know that caring colleagues and supportive leaders are what makes TD unique. To learn more, visit Indigenous Talent at TD.

Who We Are

TD is one of the world's leading global financial institutions and the fifth largest bank in North America by branches/stores. More than 95,000 TD colleagues work to deliver simple, human banking experiences for over 27 million households and businesses worldwide.

Our Total Rewards Package

Our Total Rewards package includes base salary, variable compensation, and benefits such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and recognition programs.

Additional Information

We’re delighted you’re considering a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to supporting colleagues to thrive at work and at home. This job opportunity is subject to provincial regulation for employment purposes, and provincial requirements may vary.

Colleague Development

If you’re interested in a specific career path, you’ll have regular career, development and performance conversations with your manager, access to online learning and mentoring programs to help you unlock future opportunities. TD offers diverse career paths to grow your expertise and make an impact. TD is committed to a respectful workplace where diverse perspectives are valued and fair opportunities to grow exist for all.

Training & Onboarding

We provide training and onboarding sessions to ensure you have what you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We strive to communicate outcomes to all applicants by email or phone.

Accommodation

Your accessibility is important to us. Please request accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help participate in the interview process.

We look forward to hearing from you!

Language Requirement (Quebec Only): Sans Objet