Personal Banking Associate (full time)- St-Bruno

TD; Canada; On-site; CAD 30,000 - 60,000; Full time

Job summary

A major financial institution in Saint-Hubert is seeking a Personal Banking Associate to assist customers with their financial needs. The role involves engaging customers to provide advice, guiding them to appropriate resources, and supporting staff with operations. Ideal candidates will have a high school diploma and relevant experience, along with strong organizational and communication skills. This position offers competitive compensation and promotes an equitable workplace.

Benefits

Total Rewards Package

Equitable work environment

Qualifications

• 1+ years of relevant experience or high school diploma.
• Ability to work independently in a dynamic environment.
• Proficient in banking solutions to advise customers.

Responsibilities

• Engage customers and provide banking solutions.
• Support frontline staff with transactions.
• Educate customers on digital banking options.

Skills

Customer engagement

Problem resolution

Digital banking knowledge

Organizational skills

Communication skills

Education

High School diploma

Post-Secondary degree preferred

Investment Funds Canada (IFC)

Tools

MS Office (Word, Excel, Outlook)

Job description

Work Location: Saint-Hubert, Quebec, Canada

Hours: 37.5

Line of Business: Personal & Commercial Banking

Pay Details: $23.37 - $31.20 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD.

As a candidate, you are encouraged to ask compensation-related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

We are seeking a Personal Banking Associate for our branch office who can guide customers to the appropriate staff member for resolving their financial queries and banking needs, including new accounts, investment advice, and banking solutions.

In this role, a typical day may look like:

• Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions
• Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters
• Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking
• Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management
• Recommend improvements to work practices, branch operations, and processes to enhance customer experience and achieve operational excellence
• Participate in the timely and accurate completion of business processes and procedures
• Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics
• Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development, and sharing industry knowledge to achieve common objectives

Job Requirements:

• High School diploma and/or 1+ years of relevant experience
• Investment Funds Canada (IFC) or equivalent - post-appointment within 6 months
• Post-Secondary or Undergraduate degree (in related field) preferred
• Proficiency in using MS Office (Word, Excel, and Outlook), branch software, and internet
• Knowledge of banking solutions and processes to advise customers
• A self-starter who works independently in a dynamic work environment through strong administration, organizational, planning, and time management skills
• A dynamic, diligent, and effective influencer with a can-do attitude to exercise initiative and handle several tasks and changing priorities
• A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous and effective manner

Our Total Rewards Package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals.

We are an equal opportunities employer and welcome applications from diverse candidates. We are committed to providing a fair and equitable work environment and welcome applications from women, Indigenous peoples, persons with disabilities, and members of visible minority groups.

TD is committed to being a leader in customer experience, and we believe that all colleagues, no matter where they work, are customer-facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking.