Personal Banking Associate — Digital Onboarding & Guidance

TD; Canada; On-site; CAD 45,000 - 61,000; Full time

Job summary

A leading Canadian bank is looking for a Customer Experience Specialist in Montréal, Quebec. This role involves creating exceptional customer experiences and leading onboarding for digital banking. Candidates should have 1+ years of experience and a passion for assisting clients with their banking needs. The position offers competitive compensation ranging from CAD 45,700 to CAD 61,000, along with opportunities for growth and skill development within a collaborative banking environment.

Benefits

Competitive salary

Health and well-being benefits

Career development programs

Qualifications

• 1+ years of relevant experience in a customer-facing role.
• Ability to assist customers with digital banking capabilities.
• Knowledge of TD products and services.

Responsibilities

• Create exceptional customer experiences with each interaction.
• Lead the customer onboarding experience for digital banking.
• Educate customers on TD Bank products and services.

Skills

Customer experience

Digital literacy

Problem-solving

Communication

Team collaboration

Education

High School diploma

Post-Secondary or Undergraduate degree (preferred)

Investment Funds Canada (IFC) or equivalent

Job description

A leading Canadian bank is looking for a Customer Experience Specialist in Montréal, Quebec. This role involves creating exceptional customer experiences and leading onboarding for digital banking. Candidates should have 1+ years of experience and a passion for assisting clients with their banking needs. The position offers competitive compensation ranging from CAD 45,700 to CAD 61,000, along with opportunities for growth and skill development within a collaborative banking environment.