Personal Banking Advisor — Customer Experience & Solutions

BMO Financial Group; Grand Falls Regional Municipality; On-site; CAD 34,000 - 45,000; Full time

Job summary

A major financial institution in Grand Falls, New Brunswick is seeking a Customer Service Representative to deliver exceptional service to customers. This role includes identifying customer needs, handling transactions, and providing guidance on banking solutions. Ideal candidates will have a post-secondary degree or certification and show strong communication skills. The position offers a salary range of $34,750 to $44,900, along with benefits like health insurance and retirement savings plans.

Benefits

Health insurance

Tuition reimbursement

Retirement savings plans

Qualifications

• Confident in using social media, tablets, and online tools.
• Strong interpersonal skills to build rapport with customers.
• Ability to guide customers in using digital applications.

Responsibilities

• Identify customer needs and provide tailored advice.
• Assist customers with banking services and transactions.
• Contribute to branch business results and customer experience.

Skills

Customer engagement

Communication skills

Digital literacy

Problem-solving

Team collaboration

Education

Post-secondary degree or certification in related field

Job description

A major financial institution in Grand Falls, New Brunswick is seeking a Customer Service Representative to deliver exceptional service to customers. This role includes identifying customer needs, handling transactions, and providing guidance on banking solutions. Ideal candidates will have a post-secondary degree or certification and show strong communication skills. The position offers a salary range of $34,750 to $44,900, along with benefits like health insurance and retirement savings plans.