Personal Banking Advisor

Alterna Savings; Toronto; On-site; CAD 57,000 - 67,000; Full time

Job summary

Alterna Savings in Toronto is seeking a Personal Banking Advisor to manage a diverse member book and deliver comprehensive financial solutions.

The role focuses on proactive relationship management, advisory services, and collaboration with Wealth Management and SME teams to meet credit and investment needs while ensuring service excellence and compliance.

Qualifications

• Post secondary education with 5 years experience in a financial institution.
• At least 3 years credit and underwriting experience.
• CSC or IFIC completed with licensure ability.
• CFP or PFP designation (or in progress).
• 2+ years of financial advisory experience and relationship building.
• Proven track record in sales.

Responsibilities

• Manage an assigned member portfolio using financial planning concepts.
• Establish regular contacts to identify member needs.
• Maintain files with member goals and action plans.
• Act as branch liaison with Wealth Management and SME teams.
• Collaborate with specialists for portfolio solutions.
• Provide financial advice using planning tools.
• Mentor junior staff under Branch Manager guidance.
• Champion use of financial calculators and complex portfolios.
• Maintain relationships with alliance partners.
• Handle referrals based on complexity.

Skills

Relationship management

Financial planning

Sales management

Credit underwriting

Excel

Interpersonal skills

Education

Post secondary education + 5 years experience

3 years credit/underwriting experience

CSC or IFIC course

CFP or PFP designation / in progress

2+ years financial advisory experience

Proven sales track record

Tools

Excel

Word

Job description

Job Details

Description

Job Type: Full-Time

Vacancy Status: This posting is for an existing vacancy

Target Salary Range: $57,000 - $67,000

Scope of Position

The Personal Banking Advisor (PBA) is responsible for managing and building an assigned book of business made up primarily of members with identified multifaceted needs. The PBA ensures that all of the member's financial needs are being met by the most appropriate resource within Alterna and has overall responsibility/accountability for the relationship.

Through proactive relationship management, the PBA retains and grows the book by increasing the share of member business by using all of Alterna’s products and services including both credit and investment solutions.

Key Responsibilities

• Manages an assigned portfolio of members using financial planning concepts, advisory and relationship tools to meet all members' complex credit/investment needs
• Establishes regularly scheduled contacts with members/clients to establish relationships that will identify members' needs
• Keeps files on member relationships that include member's financial goals and PBA plan of action to assist the member/client in meeting those goals
• Is the branch liaison with Wealth Management and Small and Medium Enterprise (SME) representatives/team
• Manages assigned member portfolio jointly with other specialists in Alterna i.e. Wealth Management and/or SME
• Provides financial advice using some financial planning tools (e.g. cash-flow and credit management)
• Acts as a mentor for less experienced staff under the guidance of the Branch Manager
• Acts as the branch centre of expertise on the use of financial calculators, complex credit and managed portfolio solutions
• Maintains strong relationships with alliance partners
• Deals with referrals when deemed necessary based on the complexity of the members/client’s requests

Qualifications

Education / Certification / Experience

• Post secondary education combined with 5 years related experience in a financial institution or an equivalent combination of education and experience
• A minimum 3 years credit experience including analysis and knowledge of underwriting
• CSC or IFIC course completed with ability to be licensed
• CFP or PFP designation or currently in progress
• At a minimum 2 years of financial advisory experience and demonstrated relationship building experience
• Proven track record in sales

Knowledge / Skills

• Extensive knowledge of processing/procedures of complex products including deposits, investments, loans and mortgages
• Sound knowledge of various computer applications including Excel, Word etc
• Very detailed knowledge and ability to demonstrate sales management techniques
• Developed writing skills sufficient to communicate detailed factual information to members and various department or partners
• Sound lending judgment
• Excellent problem-solving skills to systematically identify analyze and resolve complex member issues/problems
• Excellent interpersonal and communications skills

About Alterna Savings

Alterna Savings and Credit Union Limited (Alterna) has delivered The Good in Banking® for over 115 years creating financial services that transform lives for the better, all while giving back to our community. Alterna is made up of Alterna Savings and Credit Union Limited and its wholly owned subsidiary, Alterna Bank.

Alterna is the first full-service, member-owned cooperative financial institution outside Quebec, sharing its expertise with over 210,000 members through a network comprised of 40 branches across Ontario, a call centre and multiple digital channels. Members and customers also benefit from an industry-leading online brokerage and investment management services.

To learn more about Alterna Savings, please visit alterna.ca, X, Facebook, Instagram, or LinkedIn.

Working at Alterna

We are incredibly proud of our corporate culture, embodying our core values: Collaboration, Integrity, and Respect, where everyone works together towards a common goal; the financial wellbeing of our employees, members, and customers. This commitment has earned us several prestigious employer awards, including the National Capital Region's Top Employers award for eight years running.

• We appreciate all applicants; however, preference will be given to candidates who most closely meet the qualifications, key skills, and competencies outlined above.
• Alterna is compliant with the Ontarians with Disabilities Act and our team strives to provide an accessible accommodation experience. If you have a disability and require accommodations during the recruitment process, please contact our Recruitment Team and let us know how we can accommodate you.