Personal Assisted Teller (Part-Time)

Firstontario Credit Union Limited; Hamilton; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive compensation packages

Top-tier health and wellness benefits,

Yearly Personal Spending Account

SunLife and TELUS Health benefits

Exclusive banking benefits

Professional development assistance up

Pension Plan

Blue Wave Employee Volunteer program

Employee and Family Assistance Program

Job summary

FirstOntario Credit Union Limited in Hamilton, ON is seeking a front-line associate to deliver prompt and courteous transactional sales and service to members, leveraging PTM technology. You will collaborate with Branch Management and staff to identify member needs and promote solutions.

The role emphasizes consistent member experiences, effective communication, and proactive engagement to grow share of wallet through referrals and cross-sells, while maintaining professional conduct on camera.

Qualifications

• Excellent communication skills required.
• Be comfortable, professional and friendly on camera.
• Able to greet members by name and provide warm, consistent service.

Responsibilities

• Enhance member experience by providing exceptional, professional and consistent client service using PTM technology.
• Work with members to resolve inquiries and/or concerns, and assist other team members to manage wait times.
• Identify opportunities to engage members in discussions to enhance their share of wallet through cross-sells, referrals, or consolidation of business held with competitors.

Skills

Communication skills

On-camera presence

Friendly demeanor

Education

Grade 12 or equivalent

Tools

PTM technology

Job description

Why FirstOntario?

• Competitive compensation packages
• Top-tier health and wellness benefits, including comprehensive benefits packages and a yearly Personal Spending Account
• Enhanced mental health benefits through SunLife and TELUS Health
• Exclusive banking benefits
• Up to $1000 per year towards professional development
• Pension Plan
• Company-wide Employee Volunteer program (Blue Wave Program)
• Employee and Family Assistance Program

Job Overview

The P.A.T. will provide prompt, efficient and courteous transactional sales and service to members. Working with Branch Management and staff as well as other departments and divisions within FirstOntario Credit Union, you will ensure and promote established contacts with members and prospective members. Proactively assists members to ensure that their needs have been met and refer to other staff (team), as appropriate.

• Enhance the member experience by providing exceptional, professional and consistent client service using PTM technology, which includes but is not limited to: performing accurate transactions, greeting the member, smiling, using the member's name during the transaction and thanking each member for his or her business. Provide consistent positive memorable member experiences
• Work with member to resolve inquiries and/or concerns. Assist other members of the team if "wait time" for other members may be compromised.
• Recognize and act upon appropriate opportunities to engage members in discussions to enhance their share of wallet through cross sells, referrals, or consolidation of business held with competitors.

Job Specifications and Technical Requirements

• Be comfortable, professional and friendly on camera
• Excellent communication skills
• Grade 12 or equivalent
• 4 years Credit Union experience

Interested in this role, but don't meet every requirement? We encourage you to apply! We know from experience that a candidate doesn't need 100% of the qualifications listed to bring incredible value to our team. We're actively seeking diverse backgrounds and perspectives to help make FirstOntario better. At FirstOntario, inclusion, diversity, and equity aren't just "nice to have" - they're essential to our success.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know.