Permanent Contrat - Store Manager - Yorkdale Toronto

AMI PARIS; Toronto; On-site; CAD 150,000 - 200,000; Full time

Job summary

A luxury fashion retailer is seeking an experienced Store Manager for its new location in Toronto. The ideal candidate will have over 5 years in retail management, especially in luxury sales. Responsibilities include team leadership, driving sales, and maintaining customer relations. Enjoy a fulfilling role within a caring and fast-growing fashion house, promoting a culture of 'Friendly Luxury.' This position includes significant client interaction and team development.

Benefits

Rewarding experience in a fast-growing fashion house

Stimulating and passionate team environment

Qualifications

• At least 5+ years of experience in retail management.
• Experience in luxury sales and/or designer clothing.
• Smiling, dynamic, involved, and excellent interpersonal skills.

Responsibilities

• Hire, supervise, and develop a high-performing team.
• Drive sales and monitor Key Performance Indicators.
• Foster long-term client relationships and participate in events.

Skills

Retail management experience

Luxury sales experience

Sales techniques

Interpersonal skills

Customer service skills

Fashion knowledge

Leadership skills

Job description

AMI is looking for a Store Manager for its new Yorkdale location, opening December 2025! Start date mid-November for on-boarding and training.

Reporting to the Retail Manager of North America, the Store Manager will ensure the store is running efficiently. Alongside his/her team, they will drive sales and performance and continually create engaging client experience and long-term relationships with clients.

Store Manager responsibilities include:

Team Management

• Hire, supervision, training, and development of a high performing team
• Management and monitoring of schedules to maximize performance and profitability
• Train team on products and brand knowledge

Driving Sales

• Supports team to achieve individual and team sales targets.
• Monitors and optimizes the Key Performance Indicators of the store and team (Conversion rate, Units Per Transaction, Average Transaction Value, etc.).
• Provides daily reports to the Retail Manager and HQ.
• Works closely with merchandising team by communicating and providing feedback and better knowledge of the customers.
• Sees business opportunity and possible challenges to help initiate changes and improve the business.

Clienteling and Events

• Source new clients (stylists, agents, prospects)
• Foster long-term relationships with existing clients; send thank you cards, follow-ups, and host one-to-one experiences.
• Be the ambassador of the stylist program for your store.
• Submit in-store events proposal to the marketing team monthly (events hosted by clients, stylists, others).

Customer Relations

• Welcomes customers according to AMI values: being friendly, smiling, and always in a good mood.
• Understands customer needs and proposes a relevant selection of products while encouraging cross selling.
• Drives the team to fully embrace a customer loyalty culture of building strong and long-term relationships with clients.
• Introduces new customers to the brand.

Operations Management

• Participates in the reception of merchandise and ensures supply needs.
• Ensures that the store is well maintained: presentation of products, cleanliness, maintenance of the premises.
• Follows-up & manages inventory (rotating inventories, management of cash register and stock levels and stock errors, etc.).
• Actively participates in the Visual Merchandising of the store, proposes options during rotations.

Required Profile

• At least 5+ years of experience in retail management.
• Experience in luxury sales and/or designer clothing.
• Familiar with sales techniques.
• Smiling, dynamic, involved, and excellent interpersonal skills.
• Team player with a strong sense of team leadership to deliver results beyond expectations.
• Mastering customer service skills and demonstrating ability to foster a customer-service spirit.
• Strong interest and a good understanding of fashion, a strong familiarity with the luxury market and its trends.
• A second language would be appreciated.

Join the "f.AMI.ly"?

• Join a fast-growing and caring fashion house.
• Have a rewarding experience in a brand that promotes "Friendly Luxury."
• Join a stimulating and passionate team.