Performance Specialist, Fixed Ops — Hybrid + Benefits

Medisca Pharmaceuticals Inc.; Oakville; Hybrid; CAD 85,000 - 95,000; Full time

Job summary

A leading pharmaceutical company in Ontario is seeking a Performance Specialist, Fixed Operations. In this role, you will serve as a trusted advisor to dealership teams, guiding improvements in service execution and claims practices. The ideal candidate will have a strong background in dealership operations and be skilled in conflict resolution. This position offers a competitive salary of $85,000 - $95,000 and supports a hybrid work model, along with comprehensive benefits including performance bonuses and a vehicle rebate program.

Benefits

Comprehensive health benefits plan

Group RRSP

Performance bonus

Education sponsorship

Four paid volunteer days per year

Qualifications

• Strong mix of dealership operational expertise and relationship management skills.
• Proven ability to identify operational gaps and improvement opportunities.
• Highly organized with the ability to manage time and priorities.

Responsibilities

• Serve as primary escalation contact for Fixed Operations teams.
• Lead change management efforts related to tools and operational updates.
• Monitor and report key Fixed Ops KPIs.

Skills

Dealership operational expertise

Relationship management skills

Conflict resolution

Customer-centric thinking

Bilingual in French and English (asset)

Job description

A leading pharmaceutical company in Ontario is seeking a Performance Specialist, Fixed Operations. In this role, you will serve as a trusted advisor to dealership teams, guiding improvements in service execution and claims practices. The ideal candidate will have a strong background in dealership operations and be skilled in conflict resolution. This position offers a competitive salary of $85,000 - $95,000 and supports a hybrid work model, along with comprehensive benefits including performance bonuses and a vehicle rebate program.