People & Culture, Generalist - Employee Leaves & Disability Management

LOFT Community Services; Toronto; On-site; CAD 64,000 - 77,000; Full time

Job summary

A leading charitable organization in Toronto is seeking a People & Culture Generalist to support employee relations and HR strategies. The ideal candidate has at least three years in HR and strong knowledge of applicable legislation. Responsibilities include managing employee relations, ensuring compliance, and enhancing the employee experience. This role offers a hybrid work environment and competitive salary.

Benefits

E-learning program

Additional paid personal and sick days

Professional development budget

Corporate Gym membership rate

Access to corporate discount program

Qualifications

• At least three (3) years working in Human Resources.
• Demonstrated performance management experience.
• Excellent knowledge of applicable legislation and government policies.

Responsibilities

• Build and maintain trusted relationships for effective employee behaviour.
• Support leaders on employee relations concerns.
• Administer disability management and develop return-to-work plans.

Skills

Human Resources experience

Performance management

Knowledge of legislation

Excellent organizational skills

Customer service orientation

Education

Post-secondary education in Human Resources or equivalent

Job description

DATE: October 30, 2025
CLOSING DATE: November 13, 2025
LOCATION: Toronto, ON
DIVISION: Human Resources
COMPENSATION: $64,933 - $76,560 Annually Prorated
CONTRACT DURATION: 18 months
VACANCY: 1
WORK TYPE: Hybrid
JOB ID: 10383251

Who We Are

LOFT Community Services is a unique and dynamic charitable organization that supports people living with complex issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving 20,573 annually and providing 1,856 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.

Job Summary

The People & Culture Generalist supports LOFT through the development and execution of positive employee relations strategies. The Generalist is an expert in critical employee relations, leaves and management processes and techniques. They are responsible for advising Managers and facilitating positive relationships, applying business knowledge and human resources expertise, thoughtful policy and procedure development to enable great experience and meet compliance standards.

What You Will Do

• Build and maintain trusted relationships, enabling effective employee and leadership behaviours and issue resolution
• Support leaders on employee relations concerns and the performance management process, using an anti-oppression framework and a thorough understanding of relevant legislation
• Administer disability management, assist with ill or injured employees, sick leave, long‑term disability and WSIB absences, and develop return‑to‑work plans and accommodation processes in accordance with applicable legislation
• Support managers with employee leaves including pregnancy/parental leaves, STD, LTD, WSIB and unpaid leaves
• Follow up and collaborate with internal partners to ensure leaves are approved, tracked, and calculated accurately
• Work with employees, management and key stakeholders (e.g., insurance company WSIB, medical professionals) on attendance and disability matters, including submission of documentation, claims status, accommodations and return‑to‑work plans
• Coordinate WSIB claims, complete WSIB Form 7’s for workplace injuries, and notify the JHSC of incidents or accidents as directed by the People and Culture Manager
• Coordinate with insurance companies to ensure active claims payments align with legislation and collective agreements, managing benefits coordination
• Assist in the return‑to‑work process and modified work programs, including follow‑up on current accommodation plans
• Arrange and follow up on ergonomic assessment requests and implementation
• Support the development and implementation of HR projects aligned with LOFT’s strategic plan and the HR People and Culture Plan; assist with staff retention strategies
• Respect privacy and maintain confidentiality of all stakeholders
• Support Payroll and Finance by providing up-to-date employee information
• Produce regular and ad‑hoc reports, review HR metrics and contribute to analysis and insights gathering
• Proactively identify inefficiencies and automate People and Culture workflows to improve the employee experience
• Promote and champion organizational equity, inclusion, and anti‑racism strategies

Must Haves

• At least three (3) years working in Human Resources and post‑secondary education in Human Resources or equivalent education/experience
• Demonstrated performance management experience
• Excellent knowledge of all applicable legislation, labour law, employment equity regulations, government policies, procedures and practices
• Sound knowledge and broad understanding of the Employment Standards Act (Ontario) and standard payroll functions
• Keeps up to date with latest HR trends, Occupational Health and Safety, Employment Law best practices, and relays updates to management and employees

Nice‑to‑Have

• Excellent organizational skills and strong attention to detail
• Able to adapt to various environments and changing priorities
• Strong customer service orientation
• Reflective of a multi‑barriered group, is a strong asset

What We Offer

• E‑learning program available all year round
• Starting vacation time above minimum standard
• Additional paid personal and sick days
• Professional development budget available to nurture career growth
• Corporate Gym membership rate with GoodLife Fitness
• Access to Perkopolis, a comprehensive corporate discount program
• Access to unlimited DEI trainings through partnership with Canadian Centre for Diversity and Inclusion

Work Environment

• Regularly required to use hands; sit for long periods; walk, bend, kneel, crouch and reach with hands and arms
• Requires commuting to various LOFT locations
• Requires lifting or moving office supplies, equipment, and furniture up to 10–25 lbs
• Vision abilities require reading regular print and reading from a computer screen
• Standard 9–5 workday, may involve extended days including evenings
• Frequent distractions and interruptions; multiple demands on short notice
• Low to moderate office noise, occasional loud levels
• Exposure to eye strain/repetitive strain from computer work

Our Commitment to Diversity and Inclusion

LOFT Community Services is a values‑driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. LOFT’s client population reflects Ontario’s diverse community and it is our goal to build a workforce that also reflects that diversity. LOFT believes there are many ways to develop skills and build experience and expertise, so even if you don’t “tick all the boxes” but think you’d thrive in this role, you are encouraged to apply. Note: A satisfactory vulnerable sector check (VSC) is also required.

Requested accommodation will be provided in all parts of the application and hiring process by contacting [e-mail] or (416) 979‑1994. LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005.