People Consulting - Workforce Advisory - Senior Manager - Learning Services

EY; Toronto; On-site; CAD 121,000 - 170,000; Full time

Benefits offered by this job

Comprehensive medical and dental coverage

Discretionary bonus program

Flexible vacation policy

Job summary

EY Canada is looking for a Senior Manager in Learning Services to lead transformation-driven learning initiatives. The role requires overseeing instructional design teams and implementing holistic change management strategies.

The ideal candidate will have 8-10 years of relevant experience, including expertise in complex learning programs and technology transformations. EY offers a comprehensive compensation package including medical, dental, and a discretionary bonus program.

Qualifications

• Approximately 8–10 years of related professional services or consulting experience.
• 3+ years of experience managing learning solution projects, budgets, and teams.
• Demonstrated experience supporting large-scale technology transformations.

Responsibilities

• Lead end-to-end learning strategy and execution for large-scale transformations.
• Design and deliver holistic change management and training strategies.
• Own accountability for scope, budget, risk, and quality across initiatives.

Skills

Leadership in learning programs

Change management

Instructional design

Stakeholder management

Training and development

Education

Undergraduate degree

Master’s degree preferred

Tools

SAP Enable Now

Articulate Storyline

Captivate

Job description

Opportunity

People Consulting – Workforce Advisory - Senior Manager – Learning Services

EY Canada is seeking an experienced Senior Manager in Learning Services within People Consulting. You will play a critical leadership role in shaping and delivering large-scale, transformation-driven learning and change initiatives for leading organizations. You will combine deep expertise in enterprise learning solutions with change management and people consulting capabilities, supporting complex system, process, and operating model transformations.

You will work closely with senior client leadership, EY engagement teams, and global delivery resources to design and deliver high-impact learning, training, and change strategies that enable adoption, build capability, and drive sustainable business outcomes.

Role & Responsibilities

Learning Strategy & Delivery Leadership

• Act as the accountable learning delivery lead, overseeing and directing teams of instructional designers and training content developers (onshore, offshore, and third‑party resources) to design and build training solutions that meet client business, transformation, and adoption objectives.
• Lead end‑to‑end learning strategy, design, and execution for large‑scale system and process‑based transformations (e.g., SAP, SuccessFactors, Oracle/PeopleSoft, Guidewire, Microsoft D365).
• Provide overall quality assurance and governance for training content development, ensuring alignment with approved learning strategies, instructional design standards, client requirements, and EY quality expectations.
• Demonstrate strong expertise in instructional design methodologies and learning technologies, guiding teams in effectively applying design principles, tools, and formats to create engaging, scalable, and learner‑centric training solutions.
• Lead learning development teams within fast‑paced, complex transformation programs, adapting delivery approaches to agile and iterative development cycles while maintaining quality, consistency, and alignment with broader change and transformation goals.
• Ensure integration between learning, change management, and transformation workstreams, aligning training content with communication, stakeholder engagement, and adoption strategies.
• Provide strategic direction and hands‑on leadership to resolve delivery challenges, manage competing priorities, and ensure timely execution across multiple concurrent initiatives.

Change Management & People Consulting

• Design and deliver holistic change management and training strategies across a range of transformation contexts, including operating model design, organization design, culture transformation, and strategic workforce initiatives.
• Partner with senior client leadership to create alignment, sponsorship, and readiness for change.
• Develop integrated change approaches that clearly articulate how change will be managed, adopted, and sustained throughout the transformation lifecycle.
• Identify and deploy leading‑edge communication, learning, and stakeholder engagement tools to support agile and iterative transformation programs.
• Apply deep understanding of complex change concepts to deliver programs that enable behavioral and capability shifts.

Program & Project Leadership

• Own accountability for scope, budget, risk, quality, and communications across multiple concurrent learning and change initiatives.
• Lead and coordinate cross‑functional and global delivery teams.
• Manage interactions with client‑facing teams, business support services, and delivery partners to ensure learning materials meet agreed design specifications and quality standards.
• Monitor progress, proactively manage risks, and ensure key stakeholders are informed of outcomes and next steps.
• Deliver high‑quality professional services while managing client expectations and priorities.

Business Development & Growth

• Actively contribute to business development efforts, including identifying new opportunities and developing client proposals.
• Leverage project delivery experience and client relationships to support revenue growth and long‑term account development.
• Develop trusted advisor relationships with clients and senior stakeholders.
• Collaborate across EY service lines to identify integrated solutions that address client needs.
• Build and maintain strong internal and external networks.

People Leadership & Culture

• Lead, coach, and develop high‑performing teams, providing constructive on‑the‑job feedback and career guidance.
• Foster an innovative, inclusive, and collaborative team culture aligned with EY values.
• Manage and develop talent across multiple engagements, including mentoring junior team members and future leaders.
• Demonstrate high levels of technical and professional knowledge and continuously stay current with trends in learning, change, and advisory services.

Required Experience and Qualifications

• Approximately 8–10 years of related professional services and/or external consulting experience.
• 8+ years of progressive experience in learning, training, and development, including leadership of complex learning programs.
• 3+ years of experience managing learning solution projects, budgets, and teams.
• Hands‑on experience with learning development tools such as SAP Enable Now, Articulate Storyline, Captivate, or similar platforms.
• Demonstrated experience supporting large‑scale technology transformations (e.g., SAP, Oracle, Microsoft D365) with associated training and change initiatives.
• Proven experience in change management, stakeholder management, communications, organizational design, training, and culture change.
• Strong project and program management experience, including managing multiple workstreams and delivery teams.
• Undergraduate degree required; Master’s degree preferred.
• Flexibility and willingness to travel as required.
• Fluent in English with outstanding written and verbal communication skills, capable of explaining complex technical concepts to a non‑technical audience.
• Excellent interpersonal skills, with a record of effective client engagements and managing stakeholder relationships.

What we look for

We are looking for a proactive and results‑oriented individual who is passionate about leveraging technology to drive business success. You should be a strategic thinker with the ability to adapt to changing client needs and industry trends.

What we offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you to decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a discretionary bonus program, a comprehensive medical, prescription drug and dental coverage plan, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well‑being.

• Support and coaching from some of the most engaging colleagues in the industry.
• Learning opportunities to develop new skills and progress your career.
• The freedom and flexibility to handle your role in a way that’s right for you.

Salary

EY reports salary ranges in accordance with applicable provincial pay transparency legislation. Individual salaries within the anticipated salary ranges noted below are determined through a wide variety of factors including but not limited to internal equity, education, relevant experience, knowledge, and applicable skill sets.

• Toronto, Vancouver: $121K to $170K
• London/Waterloo/Ottawa: $115K to $165K

Inclusiveness at EY

Inclusiveness is at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.

Learn about our commitment to Inclusiveness at https://www.ey.com/en_ca/about-us/corporate-responsibility/equity