Pembroke - Route Supervisor

Miller Waste Systems Inc.; Eastern Ontario; On-site; CAD 86,000 - 105,000; Full time

Job summary

Miller Waste Systems in Pembroke, Ontario is seeking a Route Supervisor to oversee daily collection operations, coordinate routes and driver activities, and ensure safe, timely service. You will provide leadership, coaching, and support to drivers, monitor operational performance, and maintain strong relationships with municipal stakeholders to ensure compliance with safety and service standards.

This permanent full-time role offers a hands-on leadership position with growth opportunities within

Qualifications

• Must adhere to Miller Waste Systems safety protocols and Health & Safety Act.
• Demonstrated team-building and collaborative leadership skills.
• DZ Driver's Licence with a clean driver’s abstract.
• Excellent interpersonal and organizational abilities.

Responsibilities

• Schedule routes and modify collection maps.
• Hold regular staff meetings at shift start.
• Attend accidents, file investigation reports, and issue progressive discipline as needed.
• Enter daily productivity stats and review results with drivers.
• Ensure timely collection of residential and commercial waste.
• Foster teamwork and deliver strong customer service.
• Lead relationships with external stakeholders, including municipal partners.
• Coach drivers to meet service agreements.
• Support safety and maintenance programs with the equipment team.
• Perform other duties as required.

Skills

Leadership

Team building

Interpersonal communication

Organizational skills

Safety compliance

Tools

DZ Driver's Licence

Job description

Route Supervisor – Pembroke Yard

Location: 40484 Hwy 41, Pembroke, Ontario

Position Type

Permanent Full-Time

Reporting To

Operations Manager

Hours

Monday to Friday, 5:00am start.

Compensation

$95,000.00 per annum

About Miller Waste Systems

Founded in 1961, Miller Waste Systems is a proudly Canadian, family-owned company with 65 years of experience providing waste management and diversion services to municipalities, businesses, and industries across Ontario, Nova Scotia, and New Brunswick.

Today, Miller Waste operates collection fleets, recycling facilities, transfer stations, and composting operations that help communities manage waste responsibly while recovering valuable resources from the waste stream.

Miller Waste has been recognized as one of Canada’s Best Managed Companies for 16 consecutive years, a distinction that reflects our commitment to strong leadership, operational excellence, and a culture that values our people.

At Miller Waste, our people are our greatest strength. We provide a safe workplace, competitive compensation, opportunities for advancement, and the chance to build a long-term career with a company that is trusted by the communities it serves.

Summary

We are seeking a safety-focused and organized individual to join our Pembroke team as a Route Supervisor. In this role, you will oversee daily collection operations, coordinate routes and driver activities, and ensure the safe, efficient, and timely delivery of service. You will provide leadership, coaching, and support to drivers, monitor operational performance, maintain strong relationships with municipal stakeholders, and ensure compliance with all safety and service standards.

Responsibilities

• Schedule routes; create and modify collection maps and areas.
• Hold regular meetings with your staff for morning start-ups.
• Attend all accidents and property damage incidents, fill out accident investigation reports and issue progressive discipline when required.
• Enter daily productivity statistics and discuss results with drivers as well as record and time keeping.
• Ensuring the timely collection of all streams of waste – including residential and commercial.
• Effective team building, while encouraging excellent customer service.
• Lead and manage relationships with external stakeholders, acting as the primary liaison for customers, municipal partners, and other strategic contacts.
• Provide coaching and training for drivers failing to meet minimum service agreement.
• Demonstrate compassion and understanding of employee needs and build positive relations.
• Ensure safety and operational standards are being met.
• Work with equipment team to ensure implementation of the preventative maintenance program.
• Other duties and projects as required.

Competencies & Qualifications

• Must adhere to Miller Waste Systems safety protocols and must be familiar with occupational Health & Safety Act.
• Demonstrable and proven team building skills with the ability to lead as a collaborative leader.
• Successful candidates must possess a valid DZ Driver's Licence with a clean driver's abstract.
• Excellent interpersonal communication skills and good organizational skills are mandatory.

Posting closing date

This posting will remain active until it has been filled.

This posting is for an existing vacancy. Artificial intelligence is not used in the screening, assessment, or selection of applicants for this position.

Miller Waste Systems is committed to equity, diversity and inclusivity in the workplace, we welcome applications from women, racially visible individuals, people with disabilities, indigenous peoples, and LGBTQ2S+ persons.

We are committed to providing people with disabilities with equal opportunities and standards of goods and services and are fully compliant with applicable provincial Disabilities Acts.

Miller Waste Systems strives to be an employer of choice. As a proudly Canadian, privately owned and operated Waste Company we have over 65 years’ experience of providing quality service to all our customers. We have been successful in achieving this goal by providing a family and employee centric environment at all our locations. We provide industry leading work environment and compensation, benefits, and pension programs.