Peer Support Provider

ROCK Reach Out Centre for Kids; Burlington; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading mental health service provider in Halton Region is seeking a Peer Support Provider to assist families of children facing mental health challenges. The role involves providing peer-based support and facilitating access to resources. Ideal candidates will have lived experience as a primary caregiver and strong communication skills. This part-time position is 28 hours per week, offering flexibility and professional development opportunities.

Benefits

100% employer-paid health and dental benefits

4 weeks' vacation and paid time off

Professional development assistance

RRSP matching from 6%

Health Care Spending Account

Discounted gym memberships

Qualifications

• Must have lived experience as a primary caregiver.
• Excellent written and oral communication skills required.
• Reliable transportation for traveling within the Halton Region.

Responsibilities

• Provide non-clinical, peer-based support to caregivers.
• Help families navigate mental health systems.
• Connect families with community resources.

Skills

Lived experience as a primary caregiver

Excellent communication skills

Strong interpersonal skills

Experience in group facilitation

Proficient in technology

Knowledge of local community resources

Tools

MAC OS

MS Excel

MS Word

PowerPoint

Job description

About YOU

You are a compassionate and empathetic individual with lived experience as a primary caregiver to a child or youth facing emotional, behavioural, or mental health challenges. Drawing on your personal journey through child-serving systems such as mental health, child welfare, or youth justice, you are motivated to support and empower other families navigating similar experiences.

You are a natural collaborator who thrives in team‑based environments and values the importance of family‑centred care. You are skilled at building trusting relationships, validating caregiver experiences, and helping others understand and navigate complex systems. You are committed to ensuring that families feel heard, respected, and supported in identifying both formal and informal resources that meet their needs.

With strong communication skills and a deep sense of empathy, you are comfortable offering peer support in a variety of ways, including one‑on‑one meetings, group facilitation, and virtual engagement. You are organized, able to manage documentation requirements, and are confident using technology in your work. Above all, you lead by example—modeling self‑care, resilience, and a strengths‑based approach in all that you do.

About ROCK

ROCK (Reach Out Centre for Kids) is recognized as the number one non‑profit employer of choice, leading the way in providing mental health services to children, youth, and families in the Halton region. We are an accredited organization with exemplary standings from Accreditation Canada, reflecting our commitment to high‑quality care. Our dynamic and collaborative team is dedicated to achieving our mission and vision, fostering a positive and inclusive environment that mirrors the diversity of the community we serve. At ROCK, we offer various professional development opportunities, company events, and a supportive culture that encourages innovation and growth. ROCK is site certified in the Neurosequential Model of Therapeutics (NMT) a developmentally sensitive, neurobiology‑informed approach to clinical problem solving. Our hybrid work model provides flexibility, combining on‑site and virtual environments, to best meet the needs of our staff and clients. Join us in making a meaningful impact in mental health care.

The Role

As a Peer Support Provider, you will play a vital role in supporting families of children and youth impacted by mental health challenges. Working closely with a Care Coordinator and a multidisciplinary care team, you will provide non‑clinical, peer‑based support to caregivers, helping them navigate systems, access services, and build on their strengths.

In this role, your lived experience as a caregiver gives you a unique ability to connect with families, validate their experiences, and guide them through the often complex mental health system. You will offer support through one‑on‑one meetings, phone contact, group programming, and community connections, helping families feel empowered and understood.

You’ll be part of a collaborative team within a primary care setting, contributing to family‑centred care planning and service coordination. Your knowledge of local community resources and your ability to build trusting relationships will be essential in helping families access the supports they need.

This is a meaningful opportunity to make a difference by using your personal experience to support others, while working in an environment that values respect, collaboration, and wellness.

Please note: This a permanent part time position working 28 hours a week. (0.8 FTE)

Who we’re looking for:

• Must have lived experience as the primary caregiver (which could include Foster Parents or family members who are in a care‑providing role of a child or youth with emotional or behavioural challenges), who has accompanied that child through a child‑serving system (i.e., mental health, child welfare or youth justice).
• Experienced in group facilitation and public speaking is considered an asset.
• Knowledge of local community resources.

What will help you succeed:

• Excellent communication skills, both written and oral, are essential.
• Strong interpersonal skills.
• Proficient in the use of technology and working in a virtual environment; MAC OS operating systems; strong MS Word and Excel competencies are essential; expertise in the use of PowerPoint is an asset.
• The ability to work evenings as required.
• Reliable transportation for traveling within the Halton Region in alignment with the program needs.

Our rewards ROCK, join our team and ENJOY:

Flexibility: Plan your schedule to balance with your personal life.
100% employer paid premiums for extended health and dental benefits
Recharge: Paid time off, 4 weeks' vacation, 2 float days, and 2 additional ROCK holidays.
Learning: Access to professional development assistance to help you grow.
Savings: Matching your RRSP starting at 6%.
Wellness: Health Care Spending Account and discounted GoodLife memberships.

Be part of a team that makes a difference. Apply today and help us shape the future of mental health care for children, youth, and families!

ROCK is committed to fostering a positive and progressive workforce reflecting the community we serve and promoting diversity at all levels in a dynamic and inclusive environment. We provide equitable treatment and accommodation to ensure barrier‑free employment in accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and ROCK’s Accommodation Policy.