Peer Supervisor- Peer Support Program

Peel Addiction Assessment and Referral Centre; Mississauga; Hybrid; CAD 52,000 - 76,000; Full time

Benefits offered by this job

Mileage reimbursement

RRSP matching

Group health/dental plan

LTD/life insurance

EAP

4 weeks vacation to start

Remote work 1 day/week

Professional development opportunities

Job summary

Peel Addiction Assessment and Referral Centre in Mississauga seeks a Peer Supervisor to lead the Peer Mentor team within the Peer Support program, guiding outreach and education from a harm reduction and lived-experience perspective.

The role promotes hope, recovery, inclusion, and learning, with responsibilities across supervision, program coordination, and client support. 35-hour weeks with some after-hours work, plus one remote day per week.

Qualifications

• Post-secondary education in Social Services, Addiction, Mental Health, or related field.
• Lived experience of recovery with Professional application ability.
• 2–3 years in peer support, addictions, or community services.
• 2+ years of leadership or supervisory experience.

Responsibilities

• Provide regular supervision, coaching, and performance support to Peer Mentors.
• Assist in development, implementation, and evaluation of peer support programs.
• Manage caseload up to 20% of working hours and support client navigation to resources.
• Contribute to program evaluation, data collection, and quality improvement.

Skills

Leadership

Supervision

Harm reduction

Lived experience

Communication

Education

Post-secondary education in Social Services or related field

Job description

About the role

The Peer Supervisor provides leadership, mentorship, and supervision to the Peer Mentor team working within the Peer Support program. The Peer Mentor team provides support, outreach and education from a harm reduction approach and from the perspective of lived experience. This role promotes a culture of hope, recovery, inclusion, and continuous learning while ensuring peer services are delivered in alignment with organizational values, best practices, and program objectives.

The successful candidate will combine strong leadership skills with a commitment to peer support principles and a passion for supporting individuals on their recovery journeys.

We are hiring for one (1) full time, permanent position to fill a new position.

Benefits included:

• Mileage reimbursement
• RRSP matching
• group health/dental plan
• LTD/life insurance
• EAP
• 4 weeks of vacation to start
• remote work one day per week in line with our policy
• professional development opportunities

Please note, all internal candidates must have worked at PAARC for a minimum for 1 (one) year. Only shortlisted candidates will be selected for an interview. Management staff will contact you directly regarding your particular application.

What you’ll do

Team Leadership and Supervision

• Provide regular supervision, coaching, and performance support to the Peer Mentors.
• Facilitate team meetings, case consultations, and peer debriefing sessions.
• Support staff development through training, mentorship, and professional growth opportunities.
• Foster a positive, inclusive, and trauma-informed team environment.

Program Coordination

• Assist in the development, implementation, and evaluation of peer support programs and services.
• Monitor service delivery to ensure quality, consistency, and adherence to organizational policies and procedures.
• Support scheduling, workload management, and resource allocation for peer services.
• Collaborate with internal teams and community partners to enhance service coordination.

Client Support

• Provides direct peer support services and will assume a caseload of no more than 20% of working hours.
• Promote recovery-oriented, strengths-based approaches that empower clients to achieve their goals.
• Assist clients in navigating community resources and treatment options.
• Support crisis intervention and risk management processes as appropriate.

Quality Improvement and Reporting

• Maintain accurate documentation and reporting requirements.
• Contribute to program evaluation, outcome measurement, and quality improvement initiatives.
• Identify emerging service needs and provide recommendations for program enhancement.
• Support the collection and analysis of service data.

Requirements

• Post-secondary education in Social Services, Community Development, Addictions, Mental Health, or a related field, or an equivalent combination of education and experience.
• Lived experience of substance use recovery and/or mental health recovery, with the ability to use this experience appropriately within a professional setting.
• Non-violent crisis intervention, CPR and First Aid Certification
• Minimum 2-3 years of experience in peer support, addictions, mental health, or community services.
• At least 2 years of leadership, supervisory, or mentoring experience. Experience within community services and/or not-for-profits an asset.
• Strong understanding of recovery-oriented, trauma-informed, and harm reduction approaches.
• Excellent communication, interpersonal, and conflict-resolution skills.
• Ability to work collaboratively within interdisciplinary teams.
• Proficiency with documentation, data collection, and computer applications.
• Must have access to reliable and efficient transportation is required.

Working Conditions

• Office environment and community-based settings.
• 35-hour work week; Mon, Tues, Thurs, Fri 8:30 am- 4:30 pm, Wed 12:30 pm - 8:30 pm with the expectation of additional hours outside of the standard work week as required, including evenings and weekends.

PAARC is an Equal Opportunity Employer dedicated to accessible and inclusive employment practices in compliance with AODA. We value diversity and encourage all qualified candidates, including women, persons with disabilities, visible minorities, and Aboriginal Peoples, to apply. Our commitment extends through all recruitment stages. We encourage candidates to specify if they require any accommodation to ensure their full participation in the recruitment process, striving for an inclusive work environment where everyone is respected and valued.