Payroll & Human Resources Representative

Canadian Blood Services; Hamilton; Hybrid; CAD 56,000 - 67,000; Full time

Job summary

A leading health services organization is seeking a Regular full-time Human Resources Representative – Payroll in Hamilton, Ontario. This hybrid role involves providing guidance on HR policies, managing pay-related changes, and administering benefits. Ideal candidates will have post-secondary education in Human Resources, at least 3 years of HR and payroll experience, and proficiency in SAP. The position offers a competitive salary of $56,830 – $66,129 and comprehensive benefits including a defined benefit pension plan.

Benefits

4 weeks' vacation

Annual performance award up to 5%

Comprehensive group health benefits

Defined benefit pension plan

Employee discounts and wellness program

Qualifications

• Minimum 3 years of experience in HR and Payroll.
• Experience in administering pension and benefit programs.
• Strong knowledge of collective agreement provisions.

Responsibilities

• Provide guidance on HR policies, programs, and benefits.
• Manage pay-related changes and employee life-cycle information.
• Serve as the first point of contact for HR inquiries.

Skills

Human Resources knowledge

Payroll administration

Experience in a unionized environment

Proficiency in MS Office

Excellent communication skills

Education

Post-secondary education in Human Resources or related field

Tools

SAP

Job description

Please note this role will work in a hybrid environment. The successful candidate must be located near a Canadian Blood Services site and will be working a mixture of on‑site and off‑site work based on the parameters for our operations to meet the needs of our donors, our staff and our communities. Currently employees are expected to have an in‑person presence for at least 40% of their work time. This requirement may vary depending upon circumstances.

Job category: Human resources
Employment status: Regular full‑time
Salary: $56,830 – $66,129
Classification: PTS

Application requirements:

• Your up‑to‑date resume.
• Job‑specific cover letter.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

About The Role

Canadian Blood Services is looking for a Regular full‑time Human Resources Representative – Payroll to join our dynamic Talent Programs team. The team oversees recruitment, talent development, and employee engagement initiatives to ensure a capable workforce that supports our mission and vision while implementing HR policies and programs that adhere to regulatory requirements.

In this role, you will provide guidance and support to employees on HR policies, programs, benefits, pension, and pay provisions of multiple collective agreements and the terms and conditions of employment. You will maintain employee life‑cycle information within the Human Resources Information System (HRIS), ensuring data integrity and adherence to best practices. You will also partner with Talent Management and peers to implement new or changing programs and provisions supported by the HRIS.

Formula for Success

• Serve as the first point of contact for general HR inquiries, providing information on policies, programs, procedures, pay and quota provisions of collective agreements, and terms of conditions. You will support the People, Culture & Performance team in labour and employee relations.
• Apply diversified and complex procedural rules/processes in support of employee changes, including new hires, internal movements, leaves of absence, return to work, layoffs, recalls, terminations and retirements.
• Manage pay‑related changes in accordance with collective agreement provisions and non‑unionised compensation guidelines.
• Administer pension and benefit programs in accordance with plan and legislative criteria, maintaining databases, gathering information and generating reports as prescribed by the collective agreements.
• Support and guide management on HR programs, policies and procedures, providing excellent customer service.

Desired Education & Skills

• Completion of post‑secondary education in Human Resources, Payroll, Business Administration or related field.
• Minimum 3 years of experience in HR, Payroll and supporting an HRIS system, preferably SAP.
• Experience providing employee support for pay‑related inquiries and benefits/pension administration.
• Experience working within a unionised environment is an asset.
• Strong knowledge of multiple collective agreement provisions relating to pay and employee entitlements.
• Proficiency in MS Office (Word, Excel, Outlook).
• Excellent oral and written communication skills.

What We Offer You

• 4 weeks' vacation.
• Annual performance award up to 5%.
• Comprehensive group health, dental and vision benefits for you and your family.
• Defined benefit pension plan.
• Employee discounts, wellness program, professional resources.

What You Can Expect

• Hybrid working with onsite requirements at a Canadian Blood Services location 40% of the time (approximately 2 days per week).
• Monday to Friday, 37.5 hours per week (7.5 hours per day).

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.

If this role resonates with you, we encourage you to apply by providing your up‑to‑date resume. This could be your first step toward a meaningful and inspiring career. Come to work each day knowing that you save lives.

Applicants who require accommodation should discuss their needs with us.