Payroll & Benefits Specialist - 12 month contract

Optima Living; Surrey; On-site; CAD 60,000 - 75,000; Full time

Job summary

A community living organization located in Metro Vancouver is seeking a Payroll and Benefits Specialist. This role involves administering employee benefit programs, ensuring compliance with regulations, and handling various payroll-related tasks. The ideal candidate will have experience in benefits administration and strong organizational skills. A supportive work environment is offered with competitive compensation and health benefits.

Benefits

Health and Wellness Benefits

Financial and Life Support

Flexible Work Environment

Career Growth and Development

Work-Life Balance

Qualifications

• Minimum of 2 years in employee benefits administration or similar.
• Strong knowledge of employee benefits and multiple collective agreements.
• Experience in handling sensitive information with discretion.

Responsibilities

• Administer the Employee Benefits Program including onboarding and offboarding.
• Conduct quarterly eligibility assessments for employee benefits.
• Process and track WorkSafeBC and WCB Alberta claims.

Skills

Attention to detail

Organizational skills

Communication skills

Ethics

Education

Certified Employee Benefits Specialist (CEBS)

Payroll Compliance Practitioner (PCP)

Tools

Payworks

Dayforce

Microsoft Excel

Microsoft Suite

Microsoft Teams

Job description

Overview

Let us welcome you home.

Optima Living operates Independent Living, Assisted Living, Supportive Living and Memory Living communities in Alberta and British Columbia. Our communities are among the best places to live in Western Canada.

Our Vision: For every person to feel at home.

This is truly supported by our credo. “Let us welcome you home.” All of us here feel it is an honor to work with our residents and we advocate a resident-centered approach where the Resident, is the focus of all our endeavors.

Position: The Payroll and Benefits Specialist is responsible for the accurate administration of payroll and employee benefit programs, including health, retirement, and insurance plans. The role ensures compliance with federal, provincial, and collective agreement requirements while managing enrollments, reconciliations, employee leaves, and inquiries, and resolving benefit-related issues.

Note: This position is for 12 months, with a possibility of moving into a permanent role.

Responsibilities

• Administer the Employee Benefits Program, including employee onboarding, changes, and offboarding.
• Coordinate with benefits provider to resolve administrative inquiries.
• Update benefits providers with employee changes such as salary adjustments or address updates.
• Conduct quarterly eligibility assessments and ensure all eligible employees are enrolled.
• Process payment of benefit premiums and reconcile monthly benefit statements for payroll.
• Audit benefit premium deductions, investigate and resolve discrepancies.
• Maintain accurate records, documentation, and filing for all benefit transactions.
• Respond to employee inquiries and provide advice on benefit and compensation programs.
• Interpret and apply benefit policies and ensure compliance with federal, provincial, and collective agreement requirements.
• Manage benefits collections and coverage for employees on leave.
• Process and track WorkSafeBC and WCB Alberta claims and submissions.
• Assist with the upload and reconciliation of RRSP/pension remittances.
• Perform quality checks and audits of benefits-related data.
• Support system implementation or upgrade projects by documenting processes and updates.
• Serve as the main point of contact for HR and Payroll on benefit-related matters.
• Provide payroll support and coverage during vacations as needed.
• Handle paperwork related to LTD, STD, and employee life status changes.
• Appeal insurance company decisions and assist in resolving benefits or compensation disputes.
• Perform research, analysis, and other benefits and payroll-related tasks as assigned.
• Demonstrate strong organizational, analytical, and communication skills in managing daily responsibilities.

Qualification & Experience

• Minimum of 2 years in employee benefits administration, disability or extended health benefits claims, or similar job.
• Certified Employee Benefits Specialist (CEBS) and/or Payroll Compliance Practitioner (PCP) designation is an asset OR actively working toward it.
• Experience in Payworks and Dayforce is an asset.
• Strong knowledge of Microsoft Excel, Microsoft Suite and Teams.
• Knowledge of employee benefits and multiple collective agreements; Equitable, Effortless Admin, Manulife is an asset.
• Excellent written and oral communication skills, demonstrating strong attention to detail and accuracy.
• Strong sense of ethics and the ability to handle sensitive information with tact and discretion.
• Exceptional organizational skills with the ability to handle multiple tasks and deadlines.

Conditions of Employment

• Clear Police Information Check
• Clear Vulnerable Sector Check

Why Join Optima Living?

At Optima Living, we believe our people are our greatest strength. We are committed to fostering a supportive and engaging workplace where every team member feels valued, empowered, and truly at home. When you join our team, you’ll benefit from a comprehensive package designed to support your well-being, professional growth, and quality of life.

Competitive Compensation

Receive a market-competitive compensation package with pay progression based on your length of service and individual performance.

Health and Wellness Benefits

We offer employer-paid health coverage for you and your family, including vision care, dental care, paramedical services, travel insurance, and a health spending account, ensuring your health and peace of mind are a priority.

Career Growth and Development

We are committed to your professional journey. Enjoy opportunities for advancement, access to ongoing training, and educational programs designed to help you thrive in your career.

Financial and Life Support

Our robust benefits package includes an employer-matching RRSP program, life insurance, and access to our Employee and Family Assistance Program (EFAP), providing support for every stage of life.

Work-Life Balance

We understand the importance of time for yourself and your loved ones. Our team members benefit from generous vacation entitlements, paid sick time, and additional paid days off to rest and recharge.

Flexible Work Environment

We support productivity through flexibility. Our workspaces include ergonomic sit/stand desks and collaborative open-office designs. Enjoy flexible start and end times, as well as hybrid work options that allow you to perform at your best, wherever you are.

Team Culture and Recognition

At Optima Living, we strive to welcome you home. Our culture is built on mutual support, inclusion, and teamwork. As a member of our team, you'll take part in team-building activities, social gatherings, and community fundraising events. Through programs like our “Shining Star” Employee Recognition initiative, we celebrate your contributions and stay connected to our shared mission, vision, and values.