Our client, a well established organization in Toronto, has engaged ROSS (www.getROSS.com) to find them a Payroll Administrator.
ROSS is an innovative leader in Recruitment Process Outsourcing (RPO), HR Technology, Recruitment and HR Professional Services. We’re a company of People Specialist helping companies align their People Strategy with their Business Growth.
Job Description
- Overseeing and administering standard payroll processing activities including but not limited to: new hire set-ups, garnishments, tax filings, terminations, pay calculations, payroll file creation, T4s, defensive queries, etc. with a focus on Canadian payroll practices and legislation.
- Auditing and validating Client information and payroll data
- Conducting thorough and, at times, complex payroll investigations and see through to completion, including providing feedback to Client and/or management as required.
- Ensuring data is accurate and working with the Client and colleagues when discrepancies arise to identify and rectify root cause
- Managing projects and participate in project teams (may be cross-functional) to implement new and modified client business requirements
- Performing Client needs analysis, preparing business requirements documentation and/or change requests as required
- Working with subject matter experts to enhance current tools and/or develop new tools to meet Client needs and/or to achieve operational efficiency
- Testing new and modified systems and applications
- Creating users guides and other training material for Clients and internal use
- Providing functional training and ongoing support to Clients and colleagues
- Working with various systems/tools (Siebel, Maestro, proprietary software) to manage the Client requests
- Continuously reviewing existing processes to determine opportunities for improvement/efficiency
- Creating and maintaining current process documentation for internal use
- Responding to client emails and telephone requests in a timely manner
- Participating in or facilitating internal and external meetings
- Adapting to outsourcing culture and recognizing differences between running in-house payroll versus as a service provider
- Partnering with Offshore colleagues to provide seamless, accurate and timely service to external and internal Clients
- Providing ongoing and exceptional Client service via telephone, CRM system, face-to-face meetings (as required) and e-mail.
- 3-5 years in a payroll systems analyst/administrator/coordinator role
- Experience with SAS70 audits would be considered an asset
Qualifications
- Knowledge of both Canadian practices, legislation and nuances- any U.S. payroll would be considered an asset
- CPA certified would be considered an asset
- Must have Peoplesoft experience, v 7.5 and 8
- Able to work enthusiastically through ambiguous situations and within a fast-paced, ever-changing environment
- Demonstrated ability to multi-task effectively
- Strong analytical skills - including Intermediate Excel skills
- Proven problem-solving and decision making skills
- Demonstrated adaptability and flexibility and the propensity to take initiative
- Able to learn and apply project management skills and methodologies to ensure deliverables are achieved on time and on budget
- Able to balance working autonomously as required while contributing efficiently to the team's overall targets and goals
- Preference will be given to Bilingual candidates